IE crush every time i enter a site with movie clips

[nirgalili1985]

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hii all - im sorry for my english

i hope you will be able to understand me.

i got a lenovo 3000 laptop with windows vista on it

im writing this message after microsoft and ibm faild me - maybe youll be able to find the answer...

my IE shutdown every time i go in to a webpage with movie clips -news website mostely - the microsoft tech told me to install codec pack - but when i told him i got the newest one and that i can see movies on my lap top he said that he dont know what it is...

i copied this from windows log:

Level Date and Time Source Event ID Task Category

Error 23/09/2008 15:31:26 Application Error 1000 (100) Faulting application

iexplore.exe, version 7.0.6001.18000, time stamp 0x47918f11, faulting module

ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code

0xc0000374, fault offset 0x000b015d, process id 0x1ea8, application start

time 0x01c91d7289b49400.

in ibm they told me that there is a problem with the flash player 9 but i uninstall it and re install and still the problem exist... i tried to cancel all 3rd party addones in IE but still it crushes...

now ibm want me to go to thier lab and pay money for a tech guy to find out what the problem...

thnks in advance

nir

[Eric Veteran]

Which site, what kind of videos? And a Microsoft rep would never tell you to install a 'codec pack'. If you have one installed, that's most likely the problem.

[White Cuban]

i got a lenovo 3000 n100!!!!!!!, i say just install firefox :p

mate? are you from israel? (i am, and for some reason i think you are too?,ehm, is your real name Aner? )

edit: sorry just saw its nir

ehm, based on that, im assuming you're from israel.

טוב אחי, בגלל השם שלך אני מניח שאתה מישראל

תתקין את הדפדפן FIREFOX

הוא הרבה הרבה הרבה יותר טוב, יש לו קהילה עצומה,

ADDONS

וכו

תחפש פיירפוקס בגוגל, ואז תחפש פיירפוקס אד אונס(באנגלית

בכיף

מתן

[nirgalili1985]

i got a lenovo 3000 n100!!!!!!!, i say just install firefox :p

mate? are you from israel? (i am, and for some reason i think you are too?,ehm, is your real name Aner? )

edit: sorry just saw its nir

ehm, based on that, im assuming you're from israel.

טוב אחי, בגלל השם שלך אני מניח שאתה מישראל

תתקין את הדפדפן FIREFOX

הוא הרבה הרבה הרבה יותר טוב, יש לו קהילה עצומה,

ADDONS

וכו

תחפש פיירפוקס בגוגל, ואז תחפש פיירפוקס אד אונס(באנגלית

בכיף

מתן

כן אני מישראל - אולי אתה תצליח לעזור לי להסביר את הבעיה קצת יותר טוב...

זה קורה באתר וואלה וynet ... הבעיה לא בקודקים

כל פעם שאני נכנס לכתבה שיש בה סרטון (חדשות או מה שלא יהיה ) הדפדפן נסגר... הנציג ממיקרוסופט בקבוצת תמיכה תכנית חשב משום מה שהבעיה קשורה לקודקים וזה כמובן לא נכון... הורדתי את גוגל כרום והוא לא מפעיל לי את הסרטים גם כן אבל לפחות לא נסגר...

הנה לינק למה שמיקרוסופט אמרו לי לעשות -

i dont think its the codec pack - i can watch movies on my pc and on youtube for exmple...

movie clips in news website

here is a link to one - http://news.walla.co.il/?w=/4560/1356454

tell me what you guys need from me to better understanding the problem...

thnks;

nir

[redvamp128]

You using any custom themes? I mean any themes not from Microsoft. I have heard of IE crashing randomly with 3rd party themes on video sites. Also-- Some links to these sites that give you issues would be helpful so we can determine what type of videos you are trying to watch... And the FireFox suggestion would help rule out some things as well. Not to mention If Firefox Crashes as well...I would suggest for Firefox only retry that site but right click as the page loads and choose switch page direction.

[nirgalili1985]

You using any custom themes? I mean any themes not from Microsoft. I have heard of IE crashing randomly with 3rd party themes on video sites. Also-- Some links to these sites that give you issues would be helpful so we can determine what type of videos you are trying to watch... And the FireFox suggestion would help rule out some things as well. Not to mention If Firefox Crashes as well...I would suggest for Firefox only retry that site but right click as the page loads and choose switch page direction.

here some of the links you requested

http://news.walla.co.il/?w=/4560/1356454

http://www.ynet.co.il/articles/0,7340,L-3605313,00.html

and i dont know for sure - to tell you the truth - if i have a 3rd party addones - i reset the setting in my IE and even rule out all the addones by cancle completly them and retrying to enter those webpages... but still the same thing happens....

[Eric Veteran]

Many codec packs make Vista quite unstable. Remove it and see if your problems go away. :)

[nirgalili1985]

i uninstall the vista codec pack and the problem is still going on... but something strage accourd while i went to the remove program window in control panel - i found a codec pack al in 1 - but i cant uninstall it because it says that "no installtion file has found" and also when i went to the dirctory "program files" i didnt found it ... maybe it nothing ...

anyway the vista codec pack was completly removed and the problem is still alive....

:(

[Eric Veteran]

That's the problem with those unofficial codec packs. They are often repackaged versions of another company's product so there may not be a way to remove them by simply uninstalling them. Which one was it? Perhaps another Neowin user might know how to remove it.

[primexx]

obvious question but did you try resetting IE yet?

[nirgalili1985]

obvious question but did you try resetting IE yet?

yep... i re-set the setting...

i dont know in those stuff so much but the movie clips from the links that i wrote here... what kind of files are they?

[nirgalili1985]

guys... do you needc some info more info from me to help fix this problem?

i need to see clip in my job - and my boss refusing to replace my laptop

[johncena001]

Has this problem been with you ever since you got your laptop? Or has it only just started?

Have you made any software changes such as upgrading Internet Explorer or downloading anything that would affect viewing videos (other than codecs)

What kinds of videos? Is it things like youtube videos or flash?

Also have you made any hardware changes - like put any new things in the laptop? It may be a video card incompatibility

If you are still clueless - try downloading and installing this:

http://fpdownload.macromedia.com/get/flash...lash_player.exe

[nirgalili1985]

Has this problem been with you ever since you got your laptop? Or has it only just started?

Have you made any software changes such as upgrading Internet Explorer or downloading anything that would affect viewing videos (other than codecs)

What kinds of videos? Is it things like youtube videos or flash?

Also have you made any hardware changes - like put any new things in the laptop? It may be a video card incompatibility

If you are still clueless - try downloading and installing this:

http://fpdownload.macromedia.com/get/flash...lash_player.exe

i install the flash plugin you ask me to - but still the same thing happend...

i did not made any change in my explorer - i gave some links of the videos - i think this is flash videos .. this problem began 2 month ago and i got my lap top for a year - and no hardware change at all...

i dont understand it...

[johncena001]

Hmm sorry friend i have no other solutions.

The only other thing i could suggest is moving to another internet browser such as Firefox or Opera.

I will continue to search into this issue but i am not sure if i will find much =\

Sorry.

[Eric Veteran]

here some of the links you requested

http://news.walla.co.il/?w=/4560/1356454

http://www.ynet.co.il/articles/0,7340,L-3605313,00.html

and i dont know for sure - to tell you the truth - if i have a 3rd party addones - i reset the setting in my IE and even rule out all the addones by cancle completly them and retrying to enter those webpages... but still the same thing happens....

Can you tell me where the videos are on the page? Or do you have a page that's in English or French that the videos crash on? I can't read either site to navigate them.

[nirgalili1985]

thanks you mate...

i tried it out with google new browser but still cannot see movies - but at least the browser dont shutdown...

i still cant understand microsoft for refusing to help me... without me paying for a lab tech...:/

im sure someone here know what to do...

again thnks for the effort my friend

[johncena001]

They are in the middle of the page.. but is it the flash banners that are making you crash or the videos when you navigate to them?

Try this:

1. Open up IE7

2. Go to 'Tools' then 'Internet Options'

3. Click the 'Advanced' tab

4. Go down to 'Multimedia' then under that untick the box that says 'Play animations in webpages*'.

After you have done that close Internet Explorer then open it again. Try then.

If it fails then........ i have no other solution =\

[nirgalili1985]

Can you tell me where the videos are on the page? Or do you have a page that's in English or French that the videos crash on? I can't read either site to navigate them.

opps you right... here some as well -

http://edition.cnn.com/video/#/video/busin...monday.wrap.cnn

http://edition.cnn.com/video/#/video/busin...markets.oil.cnn

[nirgalili1985]

Try this:

1. Open up IE7

2. Go to 'Tools' then 'Internet Options'

3. Click the 'Advanced' tab

4. Go down to 'Multimedia' then under that untick the box that says 'Play animations in webpages*'.

After you have done that close Internet Explorer then open it again. Try then.

If it fails then........ i have no other solution =\

didnt work.... :/ thnks again!

[johncena001]

Ok. Last thing i will suggest (it is 2.40AM here :p)

Go here: http://www.microsoft.com/windows/internet-...wide-sites.aspx

Download Internet Explorer 8 BETA 2 and then try.

[nirgalili1985]

i did it ... still the same problem and i got to say IE8 is really bad....

thnk you! hope after a good night sleep youll be able to find out what is wrong in my pc...

me? i got no clue....

[redvamp128]

Okay the first links you gave -- don't seem to be the standard Flash- I can see the ads but when it switches over to the news I get a green screen.

The second link the Sony Link seems to be for portable media format. The picture with I(symbol) updates.

The other links seem to work... But I am in Firefox--- Also tried Firefox under Wine 1.1.0-1.1.5 =

Links work fine as well---

The last links appear to be... Flash Player 9.

I am unsure about the IUPDATES one but the other ones... You Possibly could try reinstalling FLash Player.

http://www.adobe.com/shockwave/download/alternates/

Now if that does not want to work then possibly try the beta... I have heard mixed reviews...Some say works very well... but some say sites work but slow and random pauses even though video bar moves.. But the video picks right back up..

http://labs.adobe.com/downloads/

NOTICE THAT IS A PRERELEASE

Now as far as your Media player issue-- do a search -- for .msi or .msu files that appear to have WMP11... right click on that file (choose run as administrator)_if in vista. then choose the repair option.

Also it could be a video driver issue if you are trying to view them full screen.

Is it also possible that-- your network may have the sites blocked>?

YOu could try the firefox option and install the .WMP plugin.

Then also they make a different plugin for the Flash Player For Firefox-- YOu install FireFox then goto Http://www.adobe.com

Edited October 7, 2008 by redvamp128

[nirgalili1985]

thnks! ill try all you said and tell you how it goes...

again real thnks!

[nirgalili1985]

i tried all of it' exept download firefox and so far it all faild

maybe ill have to format my hard drive...:(