AT&T announced Thursday it will bring home approximately 2,000 technical support jobs that had been handled by outside providers.
The U.S. phone giant said it will use in-house employees to assist customers with their self-installation of DSL (digital subscriber line) broadband access. The support staff will also answer other general questions about Internet or DSL service, e-mail, registration and browsers.
The change follows an agreement between AT&T and the Communications Workers of America union. The CWA negotiated the wage rates, benefits and duties associated with the jobs, which were formerly contracted out to third parties both in the U.S. and overseas, the union said.
The 2,000 new AT&T employees should be added to the payroll by the end of 2008, the carrier said. The company is still deciding on where to locate the call centers.
News source: C|Net
The U.S. phone giant said it will use in-house employees to assist customers with their self-installation of DSL (digital subscriber line) broadband access. The support staff will also answer other general questions about Internet or DSL service, e-mail, registration and browsers.
The change follows an agreement between AT&T and the Communications Workers of America union. The CWA negotiated the wage rates, benefits and duties associated with the jobs, which were formerly contracted out to third parties both in the U.S. and overseas, the union said.
The 2,000 new AT&T employees should be added to the payroll by the end of 2008, the carrier said. The company is still deciding on where to locate the call centers.
News source: C|Net
I hate to think that we SHOULD be outsourcing jobs, especially to other areas of the world, but without big corporations doing this, I don't think there would be many jobs for these people.
lol don't forget the delay
they have families to provide
they have families to provide
What would you rather have: a neighbor losing a job to some indian guy, or some indian guy losing a job to us?
they have families to provide
US comes first.
they have families to provide
US comes first.
Not really if they outsourced in the first place.
Who said anything about blaming anybody? People are just glad to hear the jobs are back in the US. If they even left in the first place, these could have been outsourced to a US company.
the point of outsourcing the job in the first place was because it is cheaper outside the US (labor) If the company had outsourced to a US company they are not saving any money.
the point of outsourcing the job in the first place was because it is cheaper outside the US (labor) If the company had outsourced to a US company they are not saving any money.
Actually, companies quite often outsource to other US firms because of less management needed due to fewer employees. Also, some US companies give higher wages than others. AT&T may provide full time employees with $35 hr wage, while company X may only have a $20 hr wage, which is quite a bit of savings.
I've heard of bills on the floor that would help ban jobs from being outsourced. Wonder what became of that?
I've heard of bills on the floor that would help ban jobs from being outsourced. Wonder what became of that?
Yeah, banning outsourcing seems like a bad idea. Companies will just move their headquarters to another country. The solution is to lower taxes. Businesses get taxed like crazy, for every employee. It's not even the wages that are the real killers. It's the taxes.
I don't care if the jobs are outsourced so much as I care if the people filling the jobs know what they're talking about. I talked to an American woman on the phone who had no clue about Cable or DSL or the script she was reading off of, and it drove me insane. She had a southern accent that I don't have, but I won't hold it against her as I will her not knowing a thing about the advice she was giving me.
I don't care if the jobs are outsourced so much as I care if the people filling the jobs know what they're talking about. I talked to an American woman on the phone who had no clue about Cable or DSL or the script she was reading off of, and it drove me insane. She had a southern accent that I don't have, but I won't hold it against her as I will her not knowing a thing about the advice she was giving me.
Well see, to a point that's right. But when you can't understand a single word the person is saying, it doesn't really matter how smart they are.
And yes, stupid tech support people are extremely annoying...along the same lines as the ones you can't understand.
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