Great news for all you Xbox 360 owners. Microsoft has decided to extend the general hardware failure coverage for all X360 consoles to 3 years:
"As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date.
We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience."
View: Neowin Forum Discussion
View: New Warranty FAQ | Letter to Xbox 360 Owners
"As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date.
We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience."
View: Neowin Forum Discussion View: New Warranty FAQ | Letter to Xbox 360 Owners
"For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them."
"We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. "
it's right there in the last paragraph
It's clear that MS knows what the specific problems are, and I think this is why they haven't moved to the newer 65nm chips yet. They've probably reworked things and are going to make the changes needed for all future consoles being made.
Also, making it three years, I think they pretty much know that that's enough time needed to cover all the systems sold in 2005-2007. I expect newer models made probably later this year (or maybe they're doing it already) will have the fixes in place and won't give any problems.
This is great news to everyone though, and now people can buy it without having to worry about repair costs and so on. I know it's been holding many people back.
doesn't matter for me though, in this country I could claim the console repaired within 5 years if it breaks and it's not because of me abusing it.
doesn't matter for me though, in this country I could claim the console repaired within 5 years if it breaks and it's not because of me abusing it.
You're right, this 3 year deal is only for 3 red ring error problems. If somehow you have a different problem, then you fall under the other 2 deals. The normal 1 year and the extended 2 year deal.
Either way, still a curse to ship it back to them and wait out the repair time. The consoles should work right from square one, not square 2 years after they started production.. Least they are agreeing their console design is the worst in history (kinda like all their 2007 products *cough* vista *cough*) I am not a hardcore gamer, and I have went through 3 units...
the return time is going to be horrendous in the upcoming weeks. I know of quite a few people sitting on 360's that are 3RL, just itchin for a free fixing.
They are not admitting anything of the sort, stop being childish. Sure the 360 had some issues, but at least Microsoft are doing something about it. A single heatsink design flaw (or whatever the issue is) doesn't make it the worst console design in history. PS2 had alot more specific issues than that!
Also what are your problems with Vista? I've been running it for over a year with no operating system problems what so ever. Do you even own Vista? Or are you one of those anti-MS zealots who knows nothing about Vista because they have never used it and are just jumping on the bandwagon? The vast majority of Vista issues are driver related, and the situation is much improved now. And don't try and tell me that it uses all of your memory and is a memory hog because I will just laugh at your ignorance.
Anyways, I'm getting a Wii
Last edited by Xerxes on 06 Jul 2007 - 02:41
I know how to read
You're right, I think MS was quiet for so long because they were trying to find and fix all the problems. This is also why I think they haven't moved over to the smaller 65nm chips yet like they were suppose to already.
This 3 year deal will hurt them at first, but in the long run, if they fix the problems, it'll only help to boost sales, if newer and fixed units don't break anymore starting now (or from whatever point they put the changes into effect), then that initial $1billion cost they talk about will vanish in in time. Now that people know they have a 3 year warranty they won't wait on buying the system.
I think this just goes to show that Microsoft are truly serious about the gaming business and are here to stay. They care about keeping their customers happy and I am very glad to see this from them.
It's a shame Apple and Sony don't stand behing their products. I'm referring to all the iPods with battery problems and all the dead PS2s out there...
It's a shame Apple and Sony don't stand behing their products. I'm referring to all the iPods with battery problems and all the dead PS2s out there...
i couldn't agree more
anyways, my xbox 360 took a crap after 13 months of constant use (not ring of death) but xbox support said it would take longer to fix my xbox360 so instead of making me wait they sent me a brand new 360! now it doesnt get as hot as my old one did and even doesnt make noise when read a CD! now thats great tech support!
http://technobuddy.blogspot.com
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