A survey looking at UK broadband services has revealed a downturn in customer satisfaction levels. Customer complaints now outnumber service-related enquiries by 52% to 48%, the study by market research firm JD Power found. According to the survey, people wait an average of 17 minutes to get technical help from their broadband provider. Ratings for performance and reliability of broadband services were also down on last year's figures.
The survey, now in its third year, looked at eight of the UK's leading broadband providers and examined them on seven factors including performance, reliability, customer service and technical support. Tiscali came out on top, scoring 668 out of a possible 1,000, with BT coming in last place with 626. Average satisfaction levels, judged largely on reliability of service, have fallen by nine points to an average of 645.
View: The full story @ BBC News
The survey, now in its third year, looked at eight of the UK's leading broadband providers and examined them on seven factors including performance, reliability, customer service and technical support. Tiscali came out on top, scoring 668 out of a possible 1,000, with BT coming in last place with 626. Average satisfaction levels, judged largely on reliability of service, have fallen by nine points to an average of 645.
View: The full story @ BBC News
Something is definately wrong here... Tiscali are well known and widely regarded as one of (if not "the" ) worst providers in Britain. Personally speaking all credibility for this "survey" just flew out of the window.
Last edited by The Walker on 07 Dec 2007 - 10:36
Something is definately wrong here... Tiscali are well known and widely regarded as one of (if not "the" ) worst providers in Britain. Personally speaking all credibility for this "survey" just flew out of the window.
My thoughts exactly. I've heard bugger all good news from Tiscali. They only thing they have is some of the stupidest ads for a broadband company ever. Then again, it can't be worse than Pipex, who have David Hasslehoff as their spokesperson...
Nah, just a bullsh*t survey financed by the industry itself.
Where is Be*? They have some of the best customers support and provide you with top speed that you can get without throttling you!
Sadly, I've experienced this myself. My broadband just cut off completely. I tried every method, and they didn't work, but for some odd reason, I did a System Restore, and it came back! The only thing I uninstalled before the incident was Steam. It must have a built-in disconnect system if you take it off your PC.
So Tiscalli IS one of the worst, being voted at 668 out of 1000.
So Tiscalli IS one of the worst, being voted at 668 out of 1000.
WOW dude.. can YOU not read???????
"Tiscali came out on top, scoring 668 out of a possible 1,000"
It's a points system, numbnuts.
I've just changing my landline to Freedom2Talk, and get 500mins free a month, more than enough for me, especially since it was free.
I also found out a few weeks ago that F2S give you 20Gb free Usenet bandwidth a month. For free, you can't complain.
Ferret !
Now they have a national rate number the time has increased, however I use a direct number to their offices in The Republic, so it's not as much.
I do feel sorrow for those that have i.s.p.'s that charge premium rate for 50p to £1.50 per minute for technical support.
I wonder if they refund when they find out it's their fault and not the customers!
would put em all to shame
Murdoch rules the world
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