In the midst of the sub-prime market crisis, the recent insolvency of Bear Stearns, and the falling value of the dollar, a source within Dell's Customer Service Division has revealed that the world's third largest computer manufacturer is already in the process of moving it's phone support centers back to the United States. Dubbed "Operation Re-Outsource", or "Resource" for short, the project aims to strategically shift almost 10,000 jobs from India back to the US over the course of three years due to sharply decreasing wages in the US service industry; although Dell had initially sought India as a source of cheap labour, "that country is just too popular at the moment," said our source. "Companies forget: as you outsource more and more people, you come to the point where you're almost reliant on India, and businessmen there aren't stupid. They know exactly when they can jack up the price."
The new support centers are to be based primarily in the old Rustbelt of America, where fierce competition from the Japanese has shut down many once productive automobile factories, leaving thousands unemployed. According to our source, "Resource" is aimed at giving these men and women a much needed fresh start in life. And, to ensure that the jobs remain in the US, Dell will be taking a page out of Walmart's book this time around: the computer maker will "strongly discourage" any attempts at unionization in an effort to ensure that prices remain low. However, workers don't seem too perturbed. One man who had signed a preliminary contract with Dell had this to say: "No, [the union] issue doesn't bother me really. I'm just trying to feed my family, is all, and, the way I see it, any job is better than none."
Okay, yes, this too was an April fool's story, albeit not all together unbelievable. Happy April Fools, and profuse apologies if anyone took issue with the article.
The new support centers are to be based primarily in the old Rustbelt of America, where fierce competition from the Japanese has shut down many once productive automobile factories, leaving thousands unemployed. According to our source, "Resource" is aimed at giving these men and women a much needed fresh start in life. And, to ensure that the jobs remain in the US, Dell will be taking a page out of Walmart's book this time around: the computer maker will "strongly discourage" any attempts at unionization in an effort to ensure that prices remain low. However, workers don't seem too perturbed. One man who had signed a preliminary contract with Dell had this to say: "No, [the union] issue doesn't bother me really. I'm just trying to feed my family, is all, and, the way I see it, any job is better than none."
Okay, yes, this too was an April fool's story, albeit not all together unbelievable. Happy April Fools, and profuse apologies if anyone took issue with the article.
















I don't think it's a joke. I read in a tech magazine late last year that a lot of companies are doing this because customer satisfaction has hit an all time low. Companies are finally realizing that in order to maintain/increase business, they need to keep their customers happy.
It's not that I am xenophobic or whatever you want to call it...but when I have a real problem with my system, I want to know that I can understand the person I am talking to and that he/she can actually help me.
This might not be a joke next April Fools.
BMW already assembles X5 and some 3 series in South Carolina (or is it Alabama :/) I believe. However, a BMW made in Germany and even in the U.S. is still 10 times better than a BMW made in India
Last edited by leo221 on 01 Apr 2008 - 16:55
Dell, is finally following in the foot steps of HP. HP is and has, already moved most of their front line tech support back to the US.
Why?
Popular demand.. as most of you posted here. I know for a fact, that well over 90% of the dissatisfied customer complaints weren't just because we couldn't understand our tech support, but because of well known and documented cases that India based call centers are extremely rude, and would rather hang up on people than to stay and get the problem solved.
I love it though...... just because a news article gets posted on April 1st, some of you think it's a joke.
I never said it was any better lol
Next of tech support outsorcing :monkey and slaves.
I know that there was a big gap in the communication (which is a backbone for tech support!
I feel someday the same if our india products support call center moves to China!! ....i never can understand a single word!! :-)
I know that there was a big gap in the communication (which is a backbone for tech support!
I feel someday the same if our india products support call center moves to China!! ....i never can understand a single word!! :-)
maybe you don't understand. the point of many companies moving support to india is because that country was under British rule for long time and many people were educated with and now speak english (not the kind you and me can easily understand without guessing). moving support to china is totally not feasible. now dell is heavily promoting support via chat sessions. those indians do type very polite conversions.
hp's 1st, dell should be 2nd.
Why can't all tech support be like this?
Why can't all tech support be like this?
because its more expensive.
what people here dont understand is, you can have english speaking tech support. and dell would be more then happy to provide it for you. but you sure as hell aint getting it with a $300 desktop, monitor, printer combo. Dell is a buisiness, they are in the buisiness of making money. if you buy a $300 computer which costs dell $130 to make and then spend 3hours on the phone with tech support. guess what. its a wash for dell.
but the corp tech support is good. its not fantastic, but its good. their OpenManage department is outstanding. those guys know server 03, active directory, exchange server through and through.
you get what you pay for is essentially what it comes down to. i GUARANTEE if you go to the local computer shop and spend twice as much their for the same computer dell sells you, you will get FAR superior support. but dont for one second think your going to get something you didnt pay for.
i love a good American OutSourcing joke
what will they outsource next ? childbirth ?
nothing demonstrates the worth of YOUR own people
than outsourcing every conceivable thing imaginable..
Oh but our people are stupid lazy morons thats why china
has to make ***** for us and thats why India has to answer our phone for us LOLOL
The truth is probably stranger than fiction. The fact is companies are finding it difficult to find well educated well spoken people in India. There are sharp practices there too ;-). The best people are shifting jobs to the best employers, as they are everywhere else. Foreign call centres only work, if they can get better people than in the domestic market. People, welcome to the 19 century all over again.
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