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Ten years ago, terms like artificial intelligence and automation were all the rage, but the actual opportunities were still uncharted territory for most enterprises. Today, more than one third of support centers (35%) in the HDI community report using AI.
As AI-enabled automated solutions transition from buzzwords to business-critical, is it time for your service organization to embrace the future? From boosting efficiency to improving customer satisfaction, find out seven of the most significant benefits of automating service management.
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