Ofcom, the UK regulator, has decreed that VoIP services are going to have to connect 999 calls to the emergency services, though not until September 2008. VoIP services have been improving in quality and usability to the point where many are indistinguishable from the traditional phone service, depending on the bandwidth available, and Ofcom reckons that"s confusing punters who expect to be able to dial 999 (or 112, the EU-wide emergency number) from any normal handset.
Last time Ofcom looked at the issue, just over a year ago, 36 per cent of UK households with a VoIP service couldn"t access the emergency services, though most of them were unaware of it.