AT&T has been named one of the worst carriers in the U.S. in terms of quality service amongst a survey group of 50,000 individuals from across the country. In a study carried about by Consumer Reports and spotted by ModmyI, AT&T was named the worst in service availability, dropped calls, circuit capacity and voice service, out of the top four carriers.
The top ranking service provider, Verizon came out on top of T-Mobile, followed by Sprint, with AT&T in dead last. The readers score was judged on user"s average monthly bill, customer support and cellular service that included voice, messaging, web access and email.
The surprising part of this news is that country"s only supplier of the iPhone, AT&T, did so poorly on the country"s most popular smartphone device. AT&T ranked the worst in 19 out of the 26 cities surveyed in terms of customer service, while Verizon ranked number one in all 26 cities surveyed.
Image credit: Consumer Reports
AT&T and Apple"s exclusive contact to sell the iPhone in the U.S. will be coming to an end sometime next year, where companies like T-Mobile will be able to begin selling the iPhone, but at a price. The exclusive contact also eliminates some of the costs per phone, but once the contact is over, prices for the iPhone are likely to rise slightly.
Verizon"s network uses the CDMA network, which is not compatible with the iPhone. However, Bell and Telus, who also use the CDMA network and GSM network, recently started selling the iPhone in Canada, breaking the exclusive contact Rogers had in Canada, which uses the GSM network.
9to5mac.com posted a break down of 13 U.S. cities for service:
Image credit: Novarum