Microsoft has appointed German customer care specialist B2X as its global service partner for the company"s Lumia and feature phones. The partnership comes into effect this month for owners of Microsoft"s mobile devices in 130 countries around the world.
B2X says that it has over 2,000 service locations worldwide, and promises to "make sure that customer support, reverse logistics and device repair services work together seamlessly, resulting in an exceptional customer experience."
B2X will launch a "self-help app" in the Windows Store in mid-October; known as "Smartapp", it will allow customers "to diagnose their Lumia smartphone and interact with a call center agent in real time."
In its announcement, B2X added:
Beyond customer support services through the self-help app, support websites and call centers, B2X manages a global logistics and service partner network that provides repair services for warranty and non-warranty related device issues. B2X also manages Microsoft’s spare parts supply giving repair centers rapid access to spare parts and accessories.
If you purchased a Lumia smartphone within the last six months, you"ll be eligible to purchase B2X"s new "Smartprotect" premium service. According to the company, it "offers Lumia customers an extension of the limited manufacturer"s warranty in combination with a smartphone insurance."
B2X says that "the premium service can be purchased at https://www.b2x.com/smartprotect", although if you click on the relevant link on that page, it will take you to this page, which indicates that the premium service isn"t actually available yet:
Source: B2X via Windows Central