Thanks T-Break for the heads up. The Jukebox was an original product and problems were bound to be associated with it. For example, the unit was big and bulky and navigation was cumbersome. T-Break believe Creative has spent the last year or so listening, analyzing and developing the new version of Jukebox which is labeled version 3.0. In case you"re wondering what happened to v2.0, that was just a small upgrade that increased the hard drive capacity from 6GB to 20GB.