Earlier today, Microsoft unveiled a bunch of new Azure AI-powered apps for Dynamics 365, including Dynamics 365 Product Insights, Commerce, and Connected Store. Aside from the new offerings, some existing services received additional capabilities as well. Among these, Dynamics 365 Fraud Protection, which is currently in preview, has been announced to be reaching general availability (GA) on October 1.
The cloud-based solution is catered towards merchants and banking institutions that want to combat negative business impacts, such as wrongful rejections, reduced revenue, and more. Data sets from participating users are processed through machine learning in real time to detect and address fraudulent schemes.
With its GA release, the service will also be bringing a new transaction acceptance booster, specifically to combat wrongful declines. Merchants participating in the utilization of this feature will see increased acceptance rates for authorization requests made to issuing banks that use the Fraud Protection application. This will require no changes to be made from the users" end to their existing authorization process.
Now, including the new capability, these are the ways in which Dynamics 365 Fraud Protection provides insights and security to business users through machine learning:
- Adaptive AI technology continuously learns and adapts from patterns and trends and will equip fraud managers with the tools and data they need to make informed decisions on how to optimize their fraud controls.
- A fraud protection network maintains up-to-date connected data that provides a global view of fraud activity and maintains the security of merchants’ confidential information and shoppers’ privacy.
- Transaction acceptance booster shares transactional trust knowledge with issuing banks to help boost authorization rates.
- Customer escalation support provides detailed risk insights about each transaction to help improve merchants’ customer support experience.
- Account creation protection monitors account creation, helps minimize abuse and automated attacks on customer accounts, and helps to avoid incurring losses due to fraudulent accounts
Microsoft will be showcasing its cloud solutions for the banking industry at the ongoing Sibos 2019 event in London, UK. The tech giant will be present at booth Z131, and you can learn more about its plans for the event here.