As it typically does, Microsoft unleashed an array of updates for all supported versions of Windows this past Tuesday, being that it was the second one in March, making it Patch Tuesday. Multiple Windows 10 versions received cumulative updates, and it wasn"t long before issues started being reported by numerous users, claiming that they were encountering a blue screen of death (BSOD) error when trying to use printers.
Now, Microsoft has acknowledged the problems with the updates, as spotted by Windows Latest. The company has added a known issue for the updates labeled KB5000802, KB5000808, KB5000809, and KB5000822, which were the cumulative updates for Windows 10 versions 20H2, 2004, 1909, 1809, and 1803. These are all the versions still supported outside of the Long-Term Servicing Branch and the Surface Hub edition of Windows 10, called Windows 10 Team.
The new known issue reads:
After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps.
Printing is a fairly basic feature of PCs, so naturally, this is an issue that will likely bother quite a few users. The error doesn"t specify which printers or apps are more likely to be affected, but reports so far include brands like Kyocera, Ricoh, and Zebra. Some users have reportedly tried to fiddle with driver updates to no avail, and the only workaround right now seems to be uninstalling the update.
Microsoft has acknowledged the issue, but failed to provide a timeline for when it will be fixed, and the company simply says it will post an update when it has more information. For the time being, if you haven"t installed the update yet, you may want to put updates on hold until the issue is fixed.