Microsoft launched its new Surface Pro tablet last month, but it didn"t take long for the company to receive a flood of complaints about the device. Many users - exactly how many remains unknown - reported that the new tablet is spontaneously going into sleep or hibernate mode, often while they"re actually using it.
Earlier this week, Microsoft said it believes it has identified the cause of the problem, and that it"s working on a fix to resolve it. Now, the company has released a new firmware update for the Surface Pro - but it"s not yet clear if this is the fix that Surface Pro owners are waiting for.
The update, dated July 13, lists only a single improvement:
| Windows Update History Name | Device Manager Name |
| Surface – Firmware –233.1763.257.0 | Surface System Aggregator
|
The "Value Indicator" chart on Microsoft"s Surface Update History shows that this latest update will improve system reliability:
So the update addresses how the Surface Pro deals with reporting its system power state and usage, and is intended to make the device more reliable... Could it be the fix for the Surface Pro"s narcolepsy that Microsoft spoke of?
Microsoft didn"t offer any indication this week of when that fix might arrive, but it did direct users to keep an eye on the Surface Update History page, where this update is now listed. For now, we"ll have to wait and see if it resolves the issue.
Source: Surface Update History via MSPoweruser