NTL has been stunned by the outcry from its broadband customers over the cableco"s decision to cap usage of its broadband service to 1 gigabyte a day. The announcement was sneaked out on Friday but caused such an uproar that senior execs have been forced to step in and clarify the cableco"s position.
A protest site set up on Friday calling for customers not to pay their NTL bills until the matter is resolved, has already received more than 30,000 hits and 100s of emails from angry users. In a poll of 760 punters on the cableco"s own pet nthellworld.com site, half said they planned to ditch NTL and find another broadband provider because of the cap.
Others argue the cap defeats the whole reason for having broadband and are looking at ways to get NTL to overturn its decision. However, in an open letter on nthellworld.com, ntl:home MD, Mr Hussain admitted that the cap was "poorly communicated" but insisted that it would stay.