Microsoft can expect thousands of extra technical support calls after the release of its security update for Windows XP this summer, according to security analysts.
The Windows XP security update will turn security options on by default, which means that many users will need to reconfigure their software in order to connect to wireless networks, game servers and even their home networks. Microsoft faced strong criticism for its slack attitude to security until two years ago, when chairman Bill Gates decided to change the company"s software development procedures and make security a top priority. The Service Pack 2 (SP2) is designed to completely change the way Windows XP handles security by automatically turning on the firewall and consolidating the operating system"s security functions.