An interesting article by an ex-microsoft employee about why Microsoft might face problems in the not too distant future.
"Why are Microsoft products so endlessly frustrating to use? Even techno-geeks like me get annoyed by Windows. I"m tired of spending the first 10 minutes of my day rebooting just so I can get to work. Microsoft Outlook 2003, the latest version of the company"s e-mail and calendar software, hangs for me about once a day, requiring me to restart my PC. I also have a problem with Word 2003: Whenever I bullet a line of text, every line in the document gets a bullet. Asking Windows to shut down is more of a request than a command—it might, it might not. And recently, Internet Explorer stopped opening for me.
I know I"m not alone. If you"re like me, you"ve invested in technology to become more efficient and productive but mutter about the many frustrations of the digital lifestyle. Technology is my hobby as well as my job, so I regularly ponder why software giant Microsoft Corp., which has more than $56 billion in cash, hasn"t solved more of these problems.
I began using Microsoft products 23 years ago, at age 11, and I worked for Microsoft from 1991 to 1999 as a technology manager. For many years, I was a Microsoft loyalist. While aware of Microsoft"s shortcomings, I always believed that the Soft did its best to improve products over time, as it did with Windows XP. But recently, I"ve had a crisis of faith. Perhaps I"ve rebooted Windows one too many times. "