The last couple weeks have been a bit rough for Samsung. At the beginning of the month, the company had to halt shipments of the Galaxy Note7, due to reports of them catching fire. A day later, it would issue an informal recall, offering to replace the device for anyone who was concerned. Since then, one could barely go on the Internet without seeing a report about how a Note7 caused some type of injury or property damage.
Now, it"s the US Consumer Product Safety Commission that"s issuing a recall of over one million Galaxy Note7 devices. The move is in conjunction with Canada and Mexico as well.
The CPSC says that Samsung has received 92 reports of batteries overheating in the US alone. These included 26 reports of injury, as well as "55 reports of property damage, including fires in cars and a garage."
The recall applies to any Note7 that was purchased before September 15, 2016, which is today. To determine if you have a defective device, you can enter your IMEI at samsung.com. Once you"ve done that, you should contact the retailer that you purchased the device from at one of the following numbers:
| Carrier/Retailer | Phone | Web |
|---|---|---|
| AT&T | 1-800-331-0500 | https://www.att.com/esupport/ |
| Best Buy | 1-888-237-7289 | https://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994 |
| Sprint | 1-888-211-4727 | https://newsroom.sprint.com/news-releases/ |
| T-Mobile | 1-844-275-9309 | |
| U.S. Cellular | 1-888-944-9400 | https://www.uscellular.com/about/ |
| Verizon | 1-800-922-0204 | https://www.verizonwireless.com/smartphones/ |