Complaints are mounting among Microsoft customers about glitches in the new version of the company"s Money personal finance program, including errors that prevent customers from paying bills online.
Customers posting comments in a Microsoft community newsgroup and various product review pages say the new Money 2005 has made it difficult or impossible to access online bill paying services Microsoft runs through its MSN subsidiary.
Pierre Aterianus, an electrical engineer from Whitefish Bay, Wisc., said he followed Microsoft instructions to turn off MSN Bill Pay before installing Money 2005 and then reactivate the service, yet he still can"t pay his credit card bill. Attempts to initiate payments either aren"t sent or result in a "duplicate payment" error message, he said, and Microsoft support personnel haven"t been able to provide a solution.