+Matthew S. Subscriber² Posted October 27, 2009 Subscriber² Share Posted October 27, 2009 My guildwars account was hacked and my main was farmed for gold, is there anyway to get anet to restore my account to a previous state? (eg I haven't played since a week after I bought Nightfall which I bought threw the NCStore.) Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/ Share on other sites More sharing options...
trag3dy Posted October 27, 2009 Share Posted October 27, 2009 How did they change your password? When you request to change your password you get an email sent to you to confirm the change. Did they get your email address too? Anyways...I doubt there's a way to get it back, sadly. I've never heard of anyone getting their account back after it was hacked. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761384 Share on other sites More sharing options...
+Matthew S. Subscriber² Posted October 27, 2009 Author Subscriber² Share Posted October 27, 2009 They found out my account name and password and did it all at once. (gold mined) Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761400 Share on other sites More sharing options...
trag3dy Posted October 27, 2009 Share Posted October 27, 2009 You'll just have to contact their support. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761412 Share on other sites More sharing options...
+Matthew S. Subscriber² Posted October 27, 2009 Author Subscriber² Share Posted October 27, 2009 I already got the account back up and running I just need to know if/can they restore it to a previous state (sometime earlier this year) Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761446 Share on other sites More sharing options...
Raa Posted October 27, 2009 Share Posted October 27, 2009 It's not likely, i've never heard of it being done - but you can always ask. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761472 Share on other sites More sharing options...
PurePhoenix Posted October 27, 2009 Share Posted October 27, 2009 If the security breach is on their end & they are responcible then they really don't get a choice, you can sue them. On a side note; Win2k Rules. Period.- But Win7 is a close contender! We're going to get along just great :D Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761498 Share on other sites More sharing options...
Raa Posted October 27, 2009 Share Posted October 27, 2009 Hehehe ;) Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761506 Share on other sites More sharing options...
Matt Posted October 27, 2009 Share Posted October 27, 2009 speaking of guild wars, i just might reinstall it to try it out. i havent played it since 04/05. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591761538 Share on other sites More sharing options...
nubs Posted October 27, 2009 Share Posted October 27, 2009 It's a great game. I'm not that good at making friends and my real life friends dont really play games. :( Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591764032 Share on other sites More sharing options...
bob_c_b Posted October 27, 2009 Share Posted October 27, 2009 If the security breach is on their end & they are responcible then they really don't get a choice, you can sue them.On a side note; We're going to get along just great :D It's not a security breach if someone figures out your simple password. And a quick look at the EULA will show you have no rights to sue them for virtual property. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765016 Share on other sites More sharing options...
Prince Charming Posted October 27, 2009 Share Posted October 27, 2009 Seriously? Suing a company because their game account was 'hacked', probably due to weak security. Their legal team would eat that **** for breakfast with their protein shake. Oh lol. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765028 Share on other sites More sharing options...
random_n Posted October 27, 2009 Share Posted October 27, 2009 It's not a security breach if someone figures out your simple password. And a quick look at the EULA will show you have no rights to sue them for virtual property. Sue? Maybe not. But I'm pretty sure the OP has the right to ask nicely, and the Guild Wars staff has the right to value their customers and help them out when they're having trouble with their service. And since when was a quick look at any EULA possible? :p Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765046 Share on other sites More sharing options...
Slammers Posted October 27, 2009 Share Posted October 27, 2009 Sux bout your account... I really doubt they would back up multiple states of everyones accounts. No harm in asking though, actually I really don't see why you havn't asked already it's not gonna make a difference posting here first... Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765068 Share on other sites More sharing options...
homeboyrocketshoulders Posted October 27, 2009 Share Posted October 27, 2009 Contact them and see what they can do, but I'd bet money that they wont restore the account state. Been playing Guild Wars since launch and had about 15 friends get their accounts stolen and ravaged. Some never even got the accounts back, and those that did were told by Anet that they dont do individual account rollbacks, only server-wide rollbacks in emergency situations (which to my knowledge has never happened). It sucks, but they probably wont do much. Doesnt hurt to try though, maybe they'll do it now as its been a while since I've played. Good luck. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765144 Share on other sites More sharing options...
bob_c_b Posted October 28, 2009 Share Posted October 28, 2009 Sue? Maybe not. But I'm pretty sure the OP has the right to ask nicely, and the Guild Wars staff has the right to value their customers and help them out when they're having trouble with their service.And since when was a quick look at any EULA possible? :p I didn't say he should not ask, only that he cannot sue. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765612 Share on other sites More sharing options...
+Warwagon MVC Posted October 28, 2009 MVC Share Posted October 28, 2009 Do this. Buy yourself a eikon finger print reader. I just got one and its fantastic. Then go here https://www.grc.com/passwords.htm and create a password. Something like. wHcmoABnqiqRIuFiUIuinBc69XHOS2kUsgo391qFh7jklOZ6LYiTRhJ3E2H2v38 Problem Solved. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765636 Share on other sites More sharing options...
Nagisan Posted October 28, 2009 Share Posted October 28, 2009 Some never even got the accounts back, and those that did were told by Anet that they dont do individual account rollbacks, only server-wide rollbacks in emergency situations (which to my knowledge has never happened). That is partially true, they do only server-wide rollbacks in emergency situations (chances of a single account getting rolled back are virtually nil, as you could give all your money to someone and claim your account was hacked and essentially dupe your money if they rolled back just your account). But, they HAVE actually done 1 server-wide rollback to my knowledge (haven't played in a few years so its completely possible it has happened more than once). Basically, after one of their updates, the material merchants (both normal and rare) as well as dye traders (and any other traders who buy items from people and essentially re-sell them to other people) started selling everything they had for 100g in unlimited amounts. You could literally buy ecto for 100g each, spending 100k gold to get 1000 ecto, and similar for things like black dye and what not. This happened before NF and possibly before Factions even (cant remember exactly when). In the end, once Anet found out about this they shut the server down, rolled back to before the update after fixing the issue (the game was in the previously mentioned state for about an hour before they rolled it back). People were ****ed they lost an hour or so of legit work since they either didn't know about the bug or didn't exploit it, but in the end it saved everyone from having stacks of ecto and black dye and what not and the market on high-end materials from crashing. EDIT: Here we go: http://mmorpg.qj.net/Guild-Wars-server-rol...pg/49/aid/10762 Happened back in March of 2006, and to my knowledge (which is lacking for GW since around 2007) it is the only rollback to happen in GW history. EDIT2: Seems it happened around a month earlier than GW:F release, so only those of us around since before Factions would likely be aware of it. :p Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765700 Share on other sites More sharing options...
Rottenraisin Posted October 28, 2009 Share Posted October 28, 2009 Do this. Buy yourself a eikon finger print reader. I just got one and its fantastic. Then go here https://www.grc.com/passwords.htm and create a password. Something like. wHcmoABnqiqRIuFiUIuinBc69XHOS2kUsgo391qFh7jklOZ6LYiTRhJ3E2H2v38 Problem Solved. That is a pretty arrogant statement. Try helping maybe? Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765714 Share on other sites More sharing options...
LightIdea Posted October 28, 2009 Share Posted October 28, 2009 That is a pretty arrogant statement. Try helping maybe? He did help, by suggesting to get a stronger password. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765734 Share on other sites More sharing options...
mokthraka Posted October 28, 2009 Share Posted October 28, 2009 yeah. I consider that statement helpful too well not exactly the password like that. but its clear what he is saying= get a stronger password Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765824 Share on other sites More sharing options...
Fred Derf Veteran Posted October 28, 2009 Veteran Share Posted October 28, 2009 [Thread Title Edited] Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591765830 Share on other sites More sharing options...
+Matthew S. Subscriber² Posted October 29, 2009 Author Subscriber² Share Posted October 29, 2009 yeah. I consider that statement helpful toowell not exactly the password like that. but its clear what he is saying= get a stronger password Umm I have a very strong password thank you very much, the only way is if my AV software missed a keylogger (which as it turns out most likely did). So yes it actually is a very arrogant statement. So much for Anet protecting their customer loyalty... Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591771804 Share on other sites More sharing options...
Darrian Posted October 29, 2009 Share Posted October 29, 2009 Right, because it's Anet's fault if you're a moron. Don't download keyloggers. Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591771832 Share on other sites More sharing options...
carmatic Posted October 29, 2009 Share Posted October 29, 2009 then in this case you should have keyscrambler Link to comment https://www.neowin.net/forum/topic/838488-my-guildwars-account-was-hacked/#findComment-591771840 Share on other sites More sharing options...
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