Dell cancels Indian tech support

[bonobozoot]

This is a good thing, since I don't understand Hindu. :shifty:

Hindu is the religion and Hindi is the language.

[bonobozoot]

bonobozoot, the point is people shouldn't have to work 2 jobs to make ends meet.

No, rather I think that the whole point is people should stop complaining about jobs moving to India. It is not I do not understand the pain that one goes through when they lose a job, rather I find it surprising that people just need someone to pinpoint the blame to and that it seems easy to point it to India.

I saw the TV program on Indians learning to speak like Americans on CNBC and all I can say that it is not entirely true. There is some logic in learning to speak like Americans because like others said, you guys will not like talking to a person who cannot speak English "the American Way". This same question was posed on the Washington Post and I posted my reply for that here Exporting Technology Jobs in the Exporting Technology Jobs section.

The media is to blame for all this fiasco saying that jobs are moving to india "in droves". Come on, if you say that the economy is growing right, isnt it because that you were able to save money by sending jobs to India and making more profits so that you can cut the cost of making the product?

Edited November 25, 2003 by bonobozoot

[ahfunaki]

I'm not sure if it's cultural or not, but they all come across as having an attitude.

I think they are just angry...

I dunno, I wouldn't want to work a job here having them call me and trying to understand their language if it's not my own native language...so I'd have an attitude...

[MxxCon]

Oh and Bangalore is a grenade used in WWII. Didn't you see Saving Private Ryan?? It was used by the US, not sure if it was a German grenade.

not only WW2.

US Army uses it today too as a mine/obsticle clearing tool.

it's not exactly a "grenade". it's a set of long, about 6' long, shaped charge sticks that can be screwed togather to make one long stick and pushed forward over a mine field, barbed wire or anti-tank obstacle.

back on topic, even tho it's a good move by dell, they are still ****ting on home/small business user. :no:

[bonobozoot]

"Naturally", the company (which does hundreds of millions in sales) hires the least qualified people to do the job in order to cut costs

Who are you to decide who's qualified and who isnt? Doesn't the market and existing conditions in a region determine that? Do you think you are qualified because you have a Ph.D from an acclaimed university and the person who was hired doesnt. :angry: It all boils down to the ability of a person to complete the work he is given. Face it, Americans are unable to stand the competition from others who produce better or comparable items.

LOL. I'm betting that the company in India outsourced the tech support to another comapny in Texas and Dell was just made aware of it. And/or the Indian company opened an office in Texas and sent their Indian workers there. Heck, then they aren't lying when they say their support reps are in the US and not in India.

With current visa restrictions on Asians and specially from South Asia, I doubt that this happened. That's why Dell and other companies come to India, not the other way around.

[bonobozoot]

I think they are just angry...

Care to back it up? Angry about what? That they are blamed for getting the jobs or that they are an angry bunch of people?

I dunno, I wouldn't want to work a job here having them call me and trying to understand their language if it's not my own native language...so I'd have an attitude...

Yes, you do. Maybe because of your un-willingness to learn a new language or that your opinions have been influenced by the news that Indians are "gobbling" up all the tech jobs so you do not want to work with them.

[+chorpeac MVC]

not only WW2.

US Army uses it today too as a mine/obsticle clearing tool.

it's not exactly a "grenade". it's a set of long, about 6' long, shaped charge sticks that can be screwed togather to make one long stick and pushed forward over a mine field, barbed wire or anti-tank obstacle.

Thanks for the clarification. :)

[AndyD]

No, rather I think that the whole point is people should stop complaining about jobs moving to India. It is not I do not understand the pain that one goes through when they lose a job, rather I find it surprising that people just need someone to pinpoint the blame to and that it seems easy to point it to India.

I saw the TV program on Indians learning to speak like Americans on CNBC and all I can say that it is not entirely true. There is some logic in learning to speak like Americans because like others said, you guys will not like talking to a person who cannot speak English "the American Way". This same question was posed on the Washington Post and I posted my reply for that here Exporting Technology Jobs in the Exporting Technology Jobs section.

The media is to blame for all this fiasco saying that jobs are moving to india "in droves". Come on, if you say that the economy is growing right, isnt it because that you were able to save money by sending jobs to India and making more profits so that you can cut the cost of making the product?

I personally don't point the blame towards India but rather to the companies. My experience has always been positive so I have no complaints. What iritates me is that this is used as cost saving measures. In the long run, you will only hurt yourself. Less people making money or working equates to lower buying power. It's simple economics and it's something that these corporate ****s quickly overlook so they can line their pockets even more at the end of the year. It's utter bul****. I see it day in day out. It disgusts me.

Wanna know how our country will go down the ****ter??? Simple...short-term minded morons running our big companies.

[bonobozoot]

What iritates me is that this is used as cost saving measures. In the long run, you will only hurt yourself. Less people making money or working equates to lower buying power.

I agree to a certain extent. But doesnt more profits for the companies result in better growth and ultimately getting back jobs that were lost?

/edit - Also might make the companies more greedier by shifting jobs to other nations. I understand.

[Callaway]

Yes, you do. Maybe because of your un-willingness to learn a new language or that your opinions have been influenced by the news that Indians are "gobbling" up all the tech jobs so you do not want to work with them.

Nonsense. There is very little to gain by learning Hindi, Bengali, or Urdu for the majority of U.S. Citizens. To some extent, a large number of jobs are being outsourced to India, which is a bad thing for the United States. Less jobs for U.S. citizens, less money in the U.S., and possibly a disturbing dependence on another country for a key sector of our economy.

[bonobozoot]

Nonsense. There is very little to gain by learning Hindi, Bengali, or Urdu for the majority of U.S. Citizens.

This statement shows that you are so naive and that you ignore the fact that you might learn a bit more about other cultures that you might not know so much about.

[Callaway]

But doesnt more profits for the companies result in better growth and ultimately getting back jobs that were lost?

The U.S. is still on the losing end.

[bonobozoot]

The U.S. is still on the losing end.

look at the edit on the last post. I understand how the US might lose.

/edit - Also might make the companies more greedier by shifting jobs to other nations.

[Callaway]

This statement shows that you are so naive and that you ignore the fact that you might learn a bit more about other cultures that you might not know so much about.

No, you're being stubborn. I'm being a realist. Spanish is the number two language spoken in the U.S. and native Spanish speaking citizens are the largest growing minority in the U.S. and are growing at an alarming rate. Behind Spanish, we have French, German, Russian, Korean, Chinese, Japanese.

I don't need to learn Hindu to learn about culture, nor do I need to learn Hindu to effectively work and communicate in the Southwest U.S. But I do need to learn Spanish and with a number of Korean and Chinese immigrants populating the West Coast, it's a toss up as to learning what language next.

[bonobozoot]

You are willing to learn Spanish just because it is the second language spoken after English. So, if Indians became the largest minority in the US, would you change your opinion and learn Hindi?

So what would happen if the Spanish, the largest minority in the US, were to take up jobs of Americans? Remeber that race is not an issue here but not all Spanish people want to become US citizens and live here. They want to return to their land but cant do that because the opportunities to fluorish does not exist in all countries.

[guru]

This has got b the funniest thread i've seen this day :lol: peepz here are waxing eloquently about India and without even knowing the basics

Hindu = Philosophy

Hindi = Language spoken by about 40% of Indians

In India english is second language for about 90% of Indians. Its not like we learn a new language for tech support and stuff/culture.

[AndyD]

The bottom line is that our focus should not be bitching about India. This has to do with US companies and how they are being run for years now. Do you ever stop to think about how management is affected when these jobs are outsourced? They really aren't. Do you think corporate expenses are heavily scrutinized for savings?? You would be wrong in thinking so. You think company bonuses are affected??? Yeah right. They rather fire a ton of people to keep them secure and rehire down the road if need be(which is idiotic as you end up having to retrain and lose quality people)

So stop complaining about India. They are not the problem.

[Bubbabyte]

All i can say is that i can only hope that HP follows suit. I have been working at an HP tech support center for the last 6 months and we have india centers in all the same places Dell does. I can tell you from experience that they are nothing but trouble, and i can understand why customers are very upset with their lack of support. I will explain the best i can... We have a standard set of rules that we have to follow here when a customer calls, what notes to take, what information to gather... and so on...

Well for 1. India doesn't have the same rules, the rules are bent for them. We have to put in case notes for each call taken, if it's in warranty, model # and so on... well india doesn't do any of that, they leave things blank so that others have to do the work.

2. They are very very ignorant... every single one i've ever talked to.

3. They leave case notes such as this (no joke, i'm at work now and just got a call with these notes) Customer Out of warranty... then right underneath it, it reads, No Fee In Warranty.... that's it... that's what i have to judge a customers issue from. And here's the name that created it KIRAN R,CHANDRA.

4. They transfer all their calls to us anyway... i get calls every hour from an india agent that says " i have cussuma online, you take call" CLICK!....and then i'm left with a customer who is angry with the agent and i'm mad because i know nothing about the customer or what the last agent has done with the customer.

5. Yesterday i transferred a call to the printer tech support, where an india agent picked up and said i'm unable to help your right now because our services are down, where i continued to say, our services are down too but you have to help out the customer, he repeated 7 FRICKEN times that he could not help ME right now...not the customer.. they get confused i think, and think that i'm the customer although i tell them i'm from another support center. Anyway he finally hung up on me and left me with the customer...totally ruined my day.

Last but not least... i would just like to say that i have nothing against indians or the culture.. but something needs to be done about tech support or any kind of North america to India support... because it's terrible.

i can so understand what customers go through.. waiting on the phone for an hour to get through only to hear some india agent say i'm sorry sir, i'm unable to help you at this time, our services are down, CLICK!

[ggareis]

Care to explain? What the hell do u mean by saying that they have an attitude? :angry: It wasnt India that came calling to Dell. It was Dell coming to India because they want to cut costs. We dont ask people to setup shops in India. We only ask for their work competitively with American companies. If you guys cant afford to take a paycut and work for less, then stop complaining.

I am from India here in the US and I really hate it when people ask me this. I dont end up arguing with them but rather explain the position and they agree atleast a little bit towards the end.

If you guys can invent superconductors and silicon chips that can utilize half the power and not raise its temperature, why the hell cant you guys figure out if you can live a little cheaper? :angry:

If you are short on cash at the end of the day, find another job in addition to this so that you can earn enough money.

STFU!!!!!!

[ahfunaki]

fight fight bicker bicker...la la laaaaaa

[NetRyder]

STFU!!!!!!

Heh, what an enlightened response. Care to elaborate? :rolleyes:

[ggareis]

Heh, what an enlightened response. Care to elaborate? :rolleyes:

Sure! this guy thinks were flaming India, when infact were talking about the decisions of large companies and their tech support decisions. Im tired of listening to this guy say get another job or learn hindi. The point is that moving tech support jobs to another country is generally a bad idea, and also not good for our economy.

[AndyD]

It's not just tech support. Research and related jobs are also being outsourced.

[RauL]

FIRST REACTIONS TO DELLS DECISION TO CANCEL INDIAN SUPPORT

[bonobozoot]

I am not preaching about getting another job or learn Hindi. All I am saying is this.

The decision to move jobs to another country solely depends on the country it originates from. America is the land of all future high tech inventions and it is only natural that it should move jobs elsewhere if it cant afford it. Note that people do not give up their hope here to create something new just because it is expensive to do. The hope that something will be done in another country that will benefit them is the underlying outcome. As someone mentioned in this topic, nobody hates India but the media has portrayed Indians as grabbing jobs of American tech workers when it is not true. Look at Lou Dobbs or CNBC. All they say is that tech jobs are shifted overseas to India. They never mention why the company undertakes the policy in the first place. Someone else mentioned that it was corporate greed that seems to fuel decisions to fire people and hire them at will. The same corporate greed realizes that they could make more money by shifting it to countries like India where the cost of spending is really low. It is simply because of the difference between the dollar and the rupee that the whole problem starts. If the currencies were comparable, then it would not solve the problem and in fact, the companies would take the jobs to say, China. Right now, from the reports that I read back home of India are that the markets are doing really well and the rupee is strengthening against the dollar. This poses a problem for us because that would mean the cost now increases for these companies. So they would just shift to another cheaper country rather than bring it back to America. So, people would vent their frustrations against that country. This whole cycle will go on until the economy in US picks up. I read a report today on CNN saying the economy is sizzling here. But where is the job growth? I am not a business major but I cannot see the relevance between consumer spending and job growth(If there isnt, I apologize for the supposed link between the two). The media seems to portray this as a big thing that India is the main cause of jobs leaving the US. That is not so. It is fueled by the companies decision to reach for other markets simply because they face stiffer competition here in the US than abroad. The decision to explore newer markets is fueled more by greed rather than the ulterior motive to make the company famous.

So, ggareis, before you say STFU again, all I meant to say that it is illogical to lay the blame on India when you were the guys to create the tech sector and so came the problems along with it.