Windows 8.1 mail just hangs (Mail logo only shows)

[Rasmus Johan]

Hi,

 

Starting as of today (March 19th, 2015) my Windows 8.1 mail app started to freeze/hang when I try to launch the app (see attachment/jpeg file).

 

I've checked my PC for Mailware (using Mailwarebytes Pro) and Viruses (using Kaspersky) and not found any

 

It all started earlier today when I used the Sync funtion in lower right corner and since then it has been hanging whenever I try to start the

app (without any errors shown). It just sits there showing the logo not doing anything.

 

So my question is, does anyone else experience this hanging? It should be noted that I use a Outlook.com Live Mail account.

Any suggestions to fix this issue?

 

Thanks in advance.

 

Rasmus, Aalborg, Denmark

[>Mai_]

Does this also happen with the 'People' and 'Calender' applications?

A first point of call would be to uninstall the application set, and then reinstall them from the windows store: http://apps.microsoft.com/windows/en-us/app/mail-calendar-and-people/64a79953-cf0b-44f9-b5c4-ee5df3a15c63

[Ian S.]

OP: Have you tried reinstalling the mail app?

Edited March 22, 2015 by zhangm

[Jim K Global Moderator]

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

or 

 

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

?

[zhangm Supervisor]

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