Hitman first season issue

[wendy oltman]

I bought brand new sealed hitman complete season 1 steel book edition. It had a code for requiem pack inside but it doesnt work when I type it in. Why isnt it working? Can anyone help me with this?

[Skiver Veteran]

It may help by telling us why it won't work? I'd assume it's giving an error message?

[DrunknMunky Veteran]

Besides making sure you have typed in the correct code, there is little we can do to help. Double check i's for l/1's or o's for 0's etc.

 

If you're 100% sure you have typed the right code, you'll need to contact IO / SE directly for a replacement.

[wendy oltman]

it says code is invalid

i typed it in 4 times and rechecked every digit

[Dick Montage]

1 minute ago, wendy oltman said:

it says code is invalid

i typed it in 4 times and rechecked every digit

Talk to the company that issue it then.  I doubt anyone here can do much?

[wendy oltman]

Just now, Nefarious Trigger said:

Talk to the company that issue it then.  I doubt anyone here can do much?

 

i did contact them. they are not replying. they even deleted my account that I had made on their site.

[Skiver Veteran]

Which site?

 

Sounds to me like they might not be legit.

[wendy oltman]

Here's where I contacted their support department. After which my account got deleted
http://support.na.square-enix.com/main.php?id=6281&la=1

[Skiver Veteran]

Where did you buy the game from? I'd start with them firstly.

 

 

[wendy oltman]

2 minutes ago, Skiver said:

Where did you buy the game from? I'd start with them firstly.

 

 

 

i didnt try that. Will contact them right now. I was so confused when my account got deleted for no reason

[Skiver Veteran]

Just now, wendy oltman said:

i didnt try that. Will contact them right now. I was so confused when my account got deleted for no reason

 

Perhaps contact them to see if you can get a reason, it's a bit odd for them to just remove an account.

[DrunknMunky Veteran]

Just a thought, but does Hitman have a "redeem code" option in the main game menu? It might be possible it's not a PSN code entered in the Store app.

[wendy oltman]

thanks everyone for the help. I will try contacting them and will update here what happened

Just now, Andrew said:

Just a thought, but does Hitman have a "redeem code" option in the main game menu? It might be possible it's not a PSN code entered in the Store app.

 

its written on the paper inside the disc that it has to be put in psn store redeem code box

[DrunknMunky Veteran]

2 minutes ago, wendy oltman said:

thanks everyone for the help. I will try contacting them and will update here what happened

its written on the paper inside the disc that it has to be put in psn store redeem code box

Ok, I haven't played it but thought it might be worth checking.

 

On the off chance it's an issue with the PS4 app, you could try to redeem it from the PSN account web site:

 

https://www.playstation.com/en-gb/get-help/help-library/store---transactions/voucher-redemption/how-to-redeem-a-voucher-code-using-playstation-app-or-web-browse/

[Dick Montage]

24 minutes ago, wendy oltman said:

its written on the paper

What, like in biro on a bit of paper?

[wendy oltman]

5 minutes ago, Nefarious Trigger said:

What, like in biro on a bit of paper?

 

sorry i meant the paper in the that comes with the disc. couldnt remember the proper term for it.

[Dick Montage]

8 minutes ago, wendy oltman said:

sorry i meant the paper in the that comes with the disc. couldnt remember the proper term for it.

So it's an official, printed redemption code?  Cool - just thought you meant something hand written.

[wendy oltman]

Just now, Nefarious Trigger said:

So it's an official, printed redemption code?  Cool - just thought you meant something hand written.

 

yes its official. i would be  incredibly stupid to trust an handwritten code 

40 minutes ago, Andrew said:

Ok, I haven't played it but thought it might be worth checking.

 

On the off chance it's an issue with the PS4 app, you could try to redeem it from the PSN account web site:

 

https://www.playstation.com/en-gb/get-help/help-library/store---transactions/voucher-redemption/how-to-redeem-a-voucher-code-using-playstation-app-or-web-browse/

 

Thanks I would definitely try this, if i do not get a good response from the retailer

[Dick Montage]

2 minutes ago, wendy oltman said:

Thanks I would definitely try this, if i do not get a good response from the retailer

Why not just try it anyway?

[wendy oltman]

43 minutes ago, Nefarious Trigger said:

Why not just try it anyway?

 

I will as soon as I get home.I am at work at the moment

[Daedroth]

You've still not stated where you bought it from.

[wendy oltman]

46 minutes ago, Daedroth said:

You've still not stated where you bought it from.

 

gamestop

[wendy oltman]

well nothing worked. Retailer said not his problem. Square Enix and PlayStation are not replying. The link given by Andrew also didn't work. Failed in getting the pack spectacularly 

[Dick Montage]

You bought it from retailer.  Retailer has a contract with you.  Product is not working.  Retailer does have a problem.

[DrunknMunky Veteran]

59 minutes ago, wendy oltman said:

well nothing worked. Retailer said not his problem. Square Enix and PlayStation are not replying. The link given by Andrew also didn't work. Failed in getting the pack spectacularly 

Have you tried contacting IO Interactive? Or even contacting IO / SE via Twitter?