kiddingguy Posted November 25, 2020 Share Posted November 25, 2020 I just have rebooted my computer - it didn’t respond quick enough - and after rebooting my desktop was unresponsive. The message I get is shown in the picture. I haven’t updated something. Also rebooting and signing out doesn’t work. Even a hard reset by holding down the power button is not successful. Restarting does bring back my desktop, but I cannot do anything. What can be the case here? Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/ Share on other sites More sharing options...
kiddingguy Posted November 26, 2020 Author Share Posted November 26, 2020 For some strange reason my notebook restarted once again and "everything was back to normal". Strange, but I'm happy... Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605748 Share on other sites More sharing options...
Nick H. Supervisor Posted November 26, 2020 Supervisor Share Posted November 26, 2020 Is there anything showing under the event viewer or the task manager? Have you run an antivirus and malware scan? Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605754 Share on other sites More sharing options...
kiddingguy Posted November 26, 2020 Author Share Posted November 26, 2020 14 hours ago, Nick H. said: Is there anything showing under the event viewer or the task manager? Have you run an antivirus and malware scan? I haven't ran AV or malware scan yet. I do have ESET Internet Security 14.0.22.0 installed w/ latest updates. I have a couple of errors in Event Viewer: "The WsDrvInst service failed to start due to the following error: The system cannot find the file specified." as well as "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Such as (details below): Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 25 Nov 2020 18:44:54 Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: <<COMPUTERNAME>> Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> <EventID>41</EventID> <Version>8</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000400000000002</Keywords> <TimeCreated SystemTime="2020-11-25T17:44:54.6541682Z" /> <EventRecordID>53883</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer><<COMPUTERNAME>></Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">1</Data> <Data Name="PowerButtonTimestamp">132507998709175549</Data> <Data Name="BootAppStatus">0</Data> <Data Name="Checkpoint">0</Data> <Data Name="ConnectedStandbyInProgress">false</Data> <Data Name="SystemSleepTransitionsToOn">1</Data> <Data Name="CsEntryScenarioInstanceId">0</Data> <Data Name="BugcheckInfoFromEFI">false</Data> <Data Name="CheckpointStatus">0</Data> <Data Name="CsEntryScenarioInstanceIdV2">0</Data> <Data Name="LongPowerButtonPressDetected">false</Data> </EventData> </Event> Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605861 Share on other sites More sharing options...
Brandon H Supervisor Posted November 27, 2020 Supervisor Share Posted November 27, 2020 HDD or SSD in the machine? I wonder if something was acting up on your drive causing it to bottleneck. Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605970 Share on other sites More sharing options...
Farchord Posted November 27, 2020 Share Posted November 27, 2020 Sometimes, maybe try to see if WhoCrashed finds anything or says anything relevant. It's a free program that checks crash dumps: https://www.resplendence.com/whocrashed Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605972 Share on other sites More sharing options...
kiddingguy Posted November 27, 2020 Author Share Posted November 27, 2020 9 minutes ago, Brandon H said: HDD or SSD in the machine? I wonder if something was acting up on your drive causing it to bottleneck. Both. 256 GB SSD (Windows and programs) and 1TB HDD (docs and games), plus recently an external 5TB HDD for other & older games. Both harddisks were already build in from factory and came with the ASUS ROG gaming notebook. Brandon H 1 Share Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605974 Share on other sites More sharing options...
Brandon H Supervisor Posted November 27, 2020 Supervisor Share Posted November 27, 2020 1 minute ago, kiddingguy said: Both. 256 GB SSD (Windows and programs) and 1TB HDD (docs and games), plus recently an external 5TB HDD for other & older games. Both harddisks were already build in from factory and came with the ASUS ROG gaming notebook. yeah if the OS is on the SSD that shouldn't be the issue then. probably a driver fault or something then since it sounds like things started cooperating again so just keep an eye on it Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605977 Share on other sites More sharing options...
kiddingguy Posted November 27, 2020 Author Share Posted November 27, 2020 15 minutes ago, Brandon H said: yeah if the OS is on the SSD that shouldn't be the issue then. probably a driver fault or something then since it sounds like things started cooperating again so just keep an eye on it Thx. But what to look for? Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598605990 Share on other sites More sharing options...
goretsky Supervisor Posted November 28, 2020 Supervisor Share Posted November 28, 2020 Hello, Have you tried running the System File Checker (filename: SFC.EXE) to check for and restore missing operating system files? Regards, Aryeh Goretsky Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598606145 Share on other sites More sharing options...
kiddingguy Posted November 28, 2020 Author Share Posted November 28, 2020 (edited) 44 minutes ago, goretsky said: Hello, Have you tried running the System File Checker (filename: SFC.EXE) to check for and restore missing operating system files? Regards, Aryeh Goretsky Not yet. Going through these steps as we speak... EDIT: sounds "promising".... Edited November 28, 2020 by kiddingguy Attached results sfc /scannow goretsky 1 Share Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598606150 Share on other sites More sharing options...
George P Global Moderator Posted November 28, 2020 Global Moderator Share Posted November 28, 2020 1 hour ago, kiddingguy said: Not yet. Going through these steps as we speak... EDIT: sounds "promising".... I could be totally off but it sounds like it rebooted before some file(s) could be closed fully. It's a weird problem I've never seen till now TBH. What does the log say? Which files did it fix? Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598606158 Share on other sites More sharing options...
kiddingguy Posted November 28, 2020 Author Share Posted November 28, 2020 7 hours ago, George P said: I could be totally off but it sounds like it rebooted before some file(s) could be closed fully. It's a weird problem I've never seen till now TBH. What does the log say? Which files did it fix? I guess/think a lot. The log file is a 11,4 MB txt file Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598606244 Share on other sites More sharing options...
kiddingguy Posted December 16, 2020 Author Share Posted December 16, 2020 For some reason after uninstalling 'Intel Driver & Support Assistant' things are going smooth and okay. No freezes/hickups or unresponding Windows start button... Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598610666 Share on other sites More sharing options...
+Warwagon MVC Posted December 16, 2020 MVC Share Posted December 16, 2020 I would personally run this on the drive to check the drives smart data CrystalDiskInfo https://crystalmark.info/en/software/crystaldiskinfo/ Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598610673 Share on other sites More sharing options...
charlie1911 Posted January 13, 2021 Share Posted January 13, 2021 On 16/12/2020 at 22:13, kiddingguy said: For some reason after uninstalling 'Intel Driver & Support Assistant' things are going smooth and okay. No freezes/hickups or unresponding Windows start button... Yeah, this Intel software is really a headache and recently it stopped working anyhow, it shows me an update available but it doesn't respond to the update action. Now I am also going to uninstall this garbage software. Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598618325 Share on other sites More sharing options...
kiddingguy Posted January 13, 2021 Author Share Posted January 13, 2021 In some rare cases it bugs me still. But I think Intel updates, and maybe some Microsoft Updates on Windows as well, have helped a lot on this issue. Link to comment https://www.neowin.net/forum/topic/1402663-windows-is-not-responding/#findComment-598618356 Share on other sites More sharing options...
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