freedonX Posted February 12, 2021 Share Posted February 12, 2021 (edited) I bought a Motorola G7 play for someone at a reliable store here in Mexico. Been buying my hardware needs in that store for the past 6-8 years never had a problem. But funny the brand new G7's box had some tape/scotch on the edge ,but what really caught my eye was on the phone itself it was the "T" logo from T-mobile. T-mobile doesn't exist in Mexico! Also has the following letters "REVVL" (attached pic). I want to go back to the store and check what the hell. I don't mind if the logo , if it's a aesthetic thing. What I'm really concerned if this was a previouslly owned devicem but I want evidence Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/ Share on other sites More sharing options...
Mindovermaster Global Moderator Posted February 12, 2021 Global Moderator Share Posted February 12, 2021 Yeah, go to your store and see what they say. Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626056 Share on other sites More sharing options...
Barney T. Administrators Posted February 12, 2021 Administrators Share Posted February 12, 2021 Moved to Android Support for better coverage! freedonX 1 Share Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626057 Share on other sites More sharing options...
+E.Worm Jimmy Subscriber¹ Posted February 12, 2021 Subscriber¹ Share Posted February 12, 2021 26 minutes ago, freedonX said: I bought a Motorola G7 play for someone at a reliable store here in Mexico. Been buying my hardware needs in that store for the past 6-8 years never had a problem. But funny the brand new G7's box had some tape/scotch on the edge ,but what really caught my eye was on the phone itself it was the "T" logo from T-mobile. T-mobile doesn't exist in Mexico! Also has the following letters "REVVL" (attached pic). I want to go back to the store and check what the hell. I don't mind if the logo , if it's a aesthetic thing. What I'm really concerned if this was a previouslly owned devicem but I want evidence This is NOT g7 play. It is revvl. It is a similar but NOT the same phone. I would return immediately since you were misled. Good Bot, Bad Bot, Brandon H, Xenon and 1 other 4 Share Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626059 Share on other sites More sharing options...
spikey_richie Posted February 12, 2021 Share Posted February 12, 2021 https://www.gsmarena.com/compare.php3?idPhone1=9357&idPhone2=8809#usa,*,* Hard to tell if it's a first gen Revvl, but I would assume so. If it is, you've been sold a sub-par product. Xenon, +E.Worm Jimmy and Good Bot, Bad Bot 3 Share Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626064 Share on other sites More sharing options...
RangerLG Posted February 12, 2021 Share Posted February 12, 2021 The Revvl isn't even a Motorola product. It was made by TCL for T-Mobile. Brandon H 1 Share Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626069 Share on other sites More sharing options...
adrynalyne Posted February 12, 2021 Share Posted February 12, 2021 1 hour ago, RangerLG said: The Revvl isn't even a Motorola product. It was made by TCL for T-Mobile. Who knows if it’s even that since it has a Motorola logo on it too. +E.Worm Jimmy 1 Share Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626092 Share on other sites More sharing options...
Brandon H Supervisor Posted February 12, 2021 Supervisor Share Posted February 12, 2021 25 minutes ago, adrynalyne said: Who knows if it’s even that since it has a Motorola logo on it too. yeah everything about that phone seems fishy. It may even be a counterfeit. take it back for sure. +E.Worm Jimmy 1 Share Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626097 Share on other sites More sharing options...
Good Bot, Bad Bot Posted February 12, 2021 Share Posted February 12, 2021 (edited) 4 hours ago, RangerLG said: The Revvl isn't even a Motorola product. It was made by TCL for T-Mobile. 3 hours ago, adrynalyne said: Who knows if it’s even that since it has a Motorola logo on it too. The T-Mobile Revvl was a rebranded Moto G7 at one point. https://www.androidpolice.com/2019/07/10/t-mobile-revvlry-plus/ Edited February 12, 2021 by Superuser Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626125 Share on other sites More sharing options...
Brandon H Supervisor Posted February 12, 2021 Supervisor Share Posted February 12, 2021 16 minutes ago, Superuser said: The T-Mobile Revvl was rebranded Moto G7 at one point. https://www.androidpolice.com/2019/07/10/t-mobile-revvlry-plus/ weird. it's always confusing when they do cross branding like that Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626126 Share on other sites More sharing options...
adrynalyne Posted February 12, 2021 Share Posted February 12, 2021 3 hours ago, Superuser said: The T-Mobile Revvl was a rebranded Moto G7 at one point. https://www.androidpolice.com/2019/07/10/t-mobile-revvlry-plus/ Good to know, but a quick glance, I didn't find any Moto logos on them. Maybe its a newer revision. Still not sure I would trust it without going back to the store and demanding them take a look at another clearly untampered box. +E.Worm Jimmy 1 Share Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626149 Share on other sites More sharing options...
Good Bot, Bad Bot Posted February 13, 2021 Share Posted February 13, 2021 2 hours ago, adrynalyne said: Good to know, but a quick glance, I didn't find any Moto logos on them. Maybe its a newer revision. Still not sure I would trust it without going back to the store and demanding them take a look at another clearly untampered box. It should be returned just based on the fact he was told it was an actual Moto G7. I was also puzzled by the Moto logo. Pre-production unit? LOL Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626169 Share on other sites More sharing options...
freedonX Posted February 13, 2021 Author Share Posted February 13, 2021 Actually managed to return it without a hassle. He wasn't able to answer me why the rebrand, but oh well returned it is what it counts Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626179 Share on other sites More sharing options...
Mindovermaster Global Moderator Posted February 13, 2021 Global Moderator Share Posted February 13, 2021 3 hours ago, freedonX said: Actually managed to return it without a hassle. He wasn't able to answer me why the rebrand, but oh well returned it is what it counts Did you get a new "real" one? Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626187 Share on other sites More sharing options...
freedonX Posted February 13, 2021 Author Share Posted February 13, 2021 9 hours ago, Mindovermaster said: Did you get a new "real" one? Got store credit, going to buy a G7 Power. Let's see if it isn't another T-Mobile... I've ordered several hundreds, maybe already thousdans of equipment for personal and my business, so I'm giving them the reason of doubt there was a mistake on the import. Link to comment https://www.neowin.net/forum/topic/1405111-how-can-i-know-if-my-brand-new-cell-phone-was-actually-pre-owned/#findComment-598626248 Share on other sites More sharing options...
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