Internet connection keeps dropping

[Bruinator]

Hi,

I have a brand new laptop, ehternet cable is less than a year old, the cable is connected to an adapter which has an ethernet port for internet connectivity (adapter is brand new).
For the first few weeks the internet connection worked fine. The past 2 days the connection keeps dropping. Before i try a new cable and adapter, is there something I can try to do to resolve this issue?

Thx

[StrikedOut]

If you suspect the cable or laptop, run a continuous ping to your router. If it times out when your internet drops, the issue is either your cable or laptop. If it doesn't then call your ISP and they can run check on your line to see if there are any issues.

[Bruinator]

Forgot to add that after a while the connection is stable yesterday worked fine. After an hour so far today, it seems stable again. I will try it for a while on wifi to see if there is an issue that way.

[+Warwagon MVC]

  On 08/12/2021 at 14:47, StrikedOut said:

If you suspect the cable or laptop, run a continuous ping to your router. If it times out when your internet drops, the issue is either your cable or laptop. If it doesn't then call your ISP and they can run check on your line to see if there are any issues.

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^ This! ping your router IP (typically 192.168.1.1) Example

 

 If you don't know what your router IP is, open a command prompt (Windows key + R then type cmd and press enter) 

 

then type ipconfig and in the black box and press enter

 

Microsoft Windows [Version 10.0.22000.348]
(c) Microsoft Corporation. All rights reserved.

C:\Users\owner>ipconfig

 

and make note of the "default gateway" on your network adapter, that is the ip address you'll want to ping.

 

 IPv4 Address. . . . . . . . . . . : 192.168.1.173
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1 <------ Whatever that number is

 

C:\Users\owner>ping 192.168.1.1 -t

 

C:\Users\owner>ping 192.168.1.1 -t

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

 

This way it will ping continuously. Once you are done testing, press Ctrl + C and this will cancel it and give you some stats at the bottom on your connection. if it says 0% loss then all is good.

 

Ping statistics for 192.168.1.1:
    Packets: Sent = 11, Received = 11, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
Control-C

 

 

 

 

[Bruinator]

  On 08/12/2021 at 15:06, warwagon said:

^ This! ping your router IP (typically 192.168.1.1) Example

 

 If you don't know what your router IP is, open a command prompt (Windows key + R then type cmd and press enter) 

 

then type ipconfig and in the black box and press enter

 

Microsoft Windows [Version 10.0.22000.348]
(c) Microsoft Corporation. All rights reserved.

C:\Users\owner>ipconfig

 

and make note of the "default gateway" on your network adapter, that is the ip address you'll want to ping.

 

 IPv4 Address. . . . . . . . . . . : 192.168.1.173
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1 <------ Whatever that number is

 

C:\Users\owner>ping 192.168.1.1 -t

 

C:\Users\owner>ping 192.168.1.1 -t

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

 

This way it will ping continuously. Once you are done testing, press Ctrl + C and this will cancel it and give you some stats at the bottom on your connection. if it says 0% loss then all is good.

 

Ping statistics for 192.168.1.1:
    Packets: Sent = 11, Received = 11, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
Control-C

 

 

 

 

Expand  

There was an update of bios so i did that and will run continuous ping for an hour while i am on my treadmill. Could bios needing an update all of a sudden have been the issue?

Edited December 8, 2021 by Bruinator

[+Warwagon MVC]

  On 08/12/2021 at 15:36, Bruinator said:

There was an update of bios so i did that and will run continuous ping for an hour while i am on my treadmill. Could bios needing an update all of a sudden have been the issue?

Expand  

Unlikely but anything is possible.

[Bruinator]

Ok, I ran ping for a while and a few times it stated general failure. What should i do now plz?

[+Warwagon MVC]

  On 08/12/2021 at 16:47, Bruinator said:

Ok, I ran ping for a while and a few times it stated general failure. What should i do now plz?

Expand  

if pinging the gateway failed then it's not your ISP. Did it happen over Wifi and ethernet or just ethernet? If just ethernet then it could be a bad card or bad cable. Simplest would be to find a spare ethernet cable if you have one.

[Bruinator]

  On 08/12/2021 at 17:15, warwagon said:

if pinging the gateway failed then it's not your ISP. Did it happen over Wifi and ethernet or just ethernet? If just ethernet then it could be a bad card or bad cable. Simplest would be to find a spare ethernet cable if you have one.

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SORRY, i DIDNT PING THE GATEWAY as I will do it now. I just  pinged my pc only. Wifi seems fine. The past 2 days the connection dropping starts at the 1st hour of use then it is fine. I will give results in an hour of pinging the gateway.

[Bruinator]

pinging gateway for past hour with no issues. iT HAPPENS JUST ON ETHERNET, WIFI IS FINE. Plz ignore the caps.

Edited December 8, 2021 by Bruinator

[+Warwagon MVC]

  On 08/12/2021 at 22:12, Bruinator said:

pinging gateway for past hour with no issues. iT HAPPENS JUST ON ETHERNET, WIFI IS FINE. Plz ignore the caps.

Expand  

If you happen to have a spare ethernet cable laying around, swap it out and test a new cable. if it still fails then it's probably your adapter. You might also want to look for new updated drivers for your adapter if such a thing exists.

[Bruinator]

yes, i will try a new cable if it happens again tomorrow. I have a feeling it might be the adapter.

[Bruinator]

So far so good with connection after ISP refreshed / rebooted router on their end.  Thx for all your help WW. Appreciate it.