DYMO LabelWriter 450 not being detected

[jnelsoninjax]

So, yesterday I tried to print a label on my label printer and it suddenly popped a message stating that there was an error with the printer. I unplugged it, plugged it back in, and attempted to print again, still got the same error. I pulled the USB cord and plugged it into another port, and still nothing. Today I deleted the printer and uninstalled the software. I then reinstalled it and attempted to print again, still getting the same error. At this point, I have no idea what is going on. I have checked the device manager and there is no listing for the label printer. I downloaded the latest software from Dymo and they have a message stating that there is a known issue with a previous Windows update and to make sure that this update is installed, and I double-checked, and it is indeed installed, I have rebooted the system a few times and it still refuses to print. What more can I check?

[+Warwagon MVC]

Have you tried a different USB cable? If possible try plugging it into a different computer. Also, try unplugging it from the power for a few mins and plug it back in.

[jnelsoninjax]

On 13/07/2023 at 16:47, Warwagon said:

Have you tried a different USB cable? If possible try plugging it into a different computer. Also, try unplugging it from the power for a few mins and plug it back in.

No, it's a different type of USB cable, USA-A to USB-B 3.0  and I don't have any others. As for power, I unplugged it for 30 seconds or so and plugged it back in

Edited July 13, 2023 by jnelsoninjax

[TheReaperMan]

does it show installed in device manager?

If it does, can you install a previous version of the driver at all and see if that works?

[NinjaGinger]

I assume its Windows 11 that's causing trouble, For Windows 11, go to the Dyno website and get the latest software, and it should work after install. I'm sticking with Windows 10 and 87.4 does it for me. I've tried 11 and compared to 10, 11 leaves a lot to be desired.

[iui4]

Also make sure you're using the correct software the DYMO Connect for the 450 doesn't work/communicate with that hardware you have to use the older version DLS8Setup.8.5.4 thats the (DYMO Label Software 8.7.4)

Hope that helps. Keep us posted.

[Jim K Global Moderator]

You installed the DYMO Connect v1.3.2.18 correct?

https://www.dymo.com/compatibility-chart.html

The 450 is listed as supported for Windows 7-11.

[jnelsoninjax]

On 14/07/2023 at 07:42, NinjaGinger said:

I assume its Windows 11 that's causing trouble, For Windows 11, go to the Dyno website and get the latest software, and it should work after install. I'm sticking with Windows 10 and 87.4 does it for me. I've tried 11 and compared to 10, 11 leaves a lot to be desired.

Windows 10

On 14/07/2023 at 11:03, iui4 said:

Also make sure you're using the correct software the DYMO Connect for the 450 doesn't work/communicate with that hardware you have to use the older version DLS8Setup.8.5.4 thats the (DYMO Label Software 8.7.4)

Hope that helps. Keep us posted.

Where do I get this? If you tried to post a link, it did not work.

On 14/07/2023 at 11:33, Jim K said:

You installed the DYMO Connect v1.3.2.18 correct?

https://www.dymo.com/compatibility-chart.html

The 450 is listed as supported for Windows 7-11.

No, I downloaded the latest version:  DCDSetup1.4.3.131

[Jim K Global Moderator]

On 14/07/2023 at 10:48, jnelsoninjax said:

Windows 10

Where do I get this? If you tried to post a link, it did not work.

No, I downloaded the latest version:  DCDSetup1DCDSetup1.4.3.131

I mean, if I was troubleshooting, I would try what the compatible checker lists...which is v1.3.2.18 for your model/Windows version.  

....but that's just me.

[jnelsoninjax]

OK, I downloaded and installed the older version, but now it does not load the program. I get the splash screen and then nothing. I have watched, and the Dymo process never loads, the only Dymo that is running is the print spooler

[Jim K Global Moderator]

Have your tried their various troubleshooting tips?

https://help.dymo.com/s/article/What-do-I-do-if-my-printer-is-listed-as-unspecified-or-unknown?language=en_US

https://help.dymo.com/s/article/Why-am-I-receiving-an-error-while-printing-on-Windows?language=en_US

Full list: https://help.dymo.com/s/topic/0TO6S000008jLO4WAM/labelwriter?language=en_US

Alternatively, is there another computer you can test the printer on ensure it isn't some issue with the printer itself.

[iui4]

On 14/07/2023 at 12:27, jnelsoninjax said:

OK, I downloaded and installed the older version, but now it does not load the program. I get the splash screen and then nothing. I have watched, and the Dymo process never loads, the only Dymo that is running is the print spooler

Just to confirm the software you're using is in fact 

DYMO Label Software 8.7.4

https://s3.amazonaws.com/download.dymo.com/dymo/Software/Win/DLS8Setup8.7.4.exe

and NOT 

DYMO Connect for Windows v1.4.3

https://s3.amazonaws.com/download.dymo.com/dymo/Software/Win/DCDSetup1.4.3.131.exe

Source:

https://www.labelvalue.com/dymo-software-and-drivers

 

[Mindovermaster Global Moderator]

On 14/07/2023 at 16:58, camili932 said:

reboot safe mode and delete all DYMO drivers, use new USB cable and another usb port and reboot pc

 

On 13/07/2023 at 18:39, jnelsoninjax said:

No, it's a different type of USB cable, USA-A to USB-B 3.0  and I don't have any others. As for power, I unplugged it for 30 seconds or so and plugged it back in

 

On 13/07/2023 at 15:30, jnelsoninjax said:

I pulled the USB cord and plugged it into another port, and still nothing.

 

[Third Envoqation]

First question, do you get an audible beep from Windows to alert you that it has detected a new device? If not you've got a dodgy USB cable in all likelihood. Had a similar issue under Win 10, Windows should install the drivers automatically, with the software suite given you the address book from memory.