jnelsoninjax Posted May 19 Author Share Posted May 19 It's getting bad again, large spikes in packet loss mainly in the evening (15% just in the last hour), which tends to point me towards the infrastructure can't handle the amount of strain its being put under, because there is simply no other good explanation for it, unless the cable lines are just really old. Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598903291 Share on other sites More sharing options...
WITHOUT-ME Posted May 19 Share Posted May 19 (edited) On 18/05/2024 at 23:37, jnelsoninjax said: It's getting bad again Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598903394 Share on other sites More sharing options...
jnelsoninjax Posted May 22 Author Share Posted May 22 So, tech came out today, he is one who is familiar with the way the lines are run and he was the one who did the initial install. He called another tech out, one who had wired this building to start with and the two of them discovered that the line under the building had been spliced for another unit to have service (since they are technically not supposed to run any new lines without management permission) and they suspected that the splitter on that splice was going bad, so they removed it and since that unit no longer had service, moved us to a dedicated line. They also discovered one of the overhead cable lines, that feeds the building, looking like it has seen better days and advised us that should the issues persist, to call back and request that the line be replaced. He was unable to do it today since he came at 1500, and the job to run a new line would take at least 2 hours he could not work the OT without prior permission. So I am going to monitor it for a few days and see if anything changes for better or worse, and call them to replace the line if things are worse. Mindovermaster 1 Share Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598904028 Share on other sites More sharing options...
Ixion Posted May 22 Share Posted May 22 Sounds like progress, hopefully it fixes everything! Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598904063 Share on other sites More sharing options...
jnelsoninjax Posted May 22 Author Share Posted May 22 Well whatever they 'fixed' made it much, much worse, massive packet loss, and a WiFi signal that is insanely laggy. Guess I have to call them back out. Mindovermaster 1 Share Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598904131 Share on other sites More sharing options...
Mindovermaster Global Moderator Posted May 22 Global Moderator Share Posted May 22 Yeah, that line should be replaced.. Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598904172 Share on other sites More sharing options...
jnelsoninjax Posted May 24 Author Share Posted May 24 @BudManI've got a question/observation I want to bounce of you: reviewing the Netprobe data, I notice that allot of the packet loss occurs within about 30 mins of me being up in the morning, and I am wondering what the coloration between the two is, if any? Perfect example is this morning I got up around 0730, and at 0815 or so, packet loss starts spiking at 50 to 80%, and the only thing that I am doing is browsing Twitter and have Telegram running in the background, yet when I try anything from my cell I notice that it is really lagging. Is this just a random thing or is it a sign of something more wrong? I am going to call support and get a tech to come and replace the cable line that they noticed was in bad shape, could that be causing the whole issue? Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598904768 Share on other sites More sharing options...
Mindovermaster Global Moderator Posted May 24 Global Moderator Share Posted May 24 BudMan will be around by the 26th. He's on vacation. jnelsoninjax 1 Share Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598904775 Share on other sites More sharing options...
jnelsoninjax Posted May 24 Author Share Posted May 24 On 24/05/2024 at 09:07, Mindovermaster said: BudMan will be around by the 26th. He's on vacation. Thanks for the heads up! Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598904854 Share on other sites More sharing options...
+BudMan MVC Posted May 28 MVC Share Posted May 28 So the tech hasn't been back? Yeah I just got back last night. Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598905500 Share on other sites More sharing options...
jnelsoninjax Posted May 30 Author Share Posted May 30 On 28/05/2024 at 02:04, BudMan said: So the tech hasn't been back? Yeah I just got back last night. Oh they came back, but from what he said the issue(d) were the line that we were on had been spliced, another line (maybe the same one?) was looking bad and needed to be replaced, but he was not able to do it because of the time, he needed 3 hours, but was not authorized for OT. They are supposedly supposed to be here today, at any time now... but they were supposed to be here Tuesday but no-showed. Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598906160 Share on other sites More sharing options...
+BudMan MVC Posted May 31 MVC Share Posted May 31 so another no show? Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598906324 Share on other sites More sharing options...
jnelsoninjax Posted May 31 Author Share Posted May 31 They came out and ran a new coax line from the pole to the building, told me that the only other possible issue now could be a 7 foot or so section of cable that runs from the roof down to foundation, the issue being that they can not see or access that section of cable. Apparently the property manager has been giving them all sorts of trouble from the beginning when they went to do the initial install, the management will not let them make any holes, remove any siding, etc. For us that is not so much of an issue since the cable comes in from the floor. However, there is another customer in the next building who is not so lucky, and the cable company really can not do anything for him because to run a new line which is needed, they would have to disturb the siding, and they are being told that they can not do that. But so far, packet loss has dropped to almost none since the new cable was ran. The old cable had been pulled too tight and was rubbing against tree branches which is why the tech wanted to replace it. goretsky 1 Share Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598906439 Share on other sites More sharing options...
+BudMan MVC Posted May 31 MVC Share Posted May 31 On 31/05/2024 at 08:49, jnelsoninjax said: But so far, packet loss has dropped to almost none since the new cable was ran Nice... Lets hope that was the fix.. Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598906441 Share on other sites More sharing options...
jnelsoninjax Posted May 31 Author Share Posted May 31 On 31/05/2024 at 07:51, BudMan said: Nice... Lets hope that was the fix.. It's been 24 hours now, and packet loss is at 0.37%, so I am going to say that replacing the line fixed the problem. Link to comment https://www.neowin.net/forum/topic/1440572-wifi-via-cell-phone-really-slow/page/4/#findComment-598906567 Share on other sites More sharing options...
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