zorak89 Posted April 21 Share Posted April 21 Looking for some ideas to help troubleshoot a USB compatibility issue. I'm a sim racer. I have bought a new wheel, SimMagic GT NEO, it connects via USB to my race rig pc AS Rock B650M RS Pro Wifi The wheel works fine on every computer but my rig w/AS Rock mobo. When plugged into my ASRock is lights up, but does not detect. When i use Nirsoft USBDview on a computer where the wheel is detected correctly, it shows (attached). One my AS Rock Mobo it does not show at all. I've tried, every USB port (blue USB3 and normal on my Mobo). Disconnected every other USB device. Updated the BIOS on my mainboard, AMD Chipset drivers. i have ordered a powered USB hub on order, but based on the USBDview, it's not drawing that much, 100 mA, so i'm not hopeful. Just wondering if anyone has any good ideas on troubleshooting? i don't really know how to troubleshoot USB. I'm hoping this doesn't end with, replace the ASRock mobo.. but. Link to comment https://www.neowin.net/forum/topic/1440606-usb-incompatbility-between-specific-device-mobo/ Share on other sites More sharing options...
Mindovermaster Global Moderator Posted April 21 Global Moderator Share Posted April 21 Did yoiu try upgrading the firmware? Of the wheel? zorak89 1 Share Link to comment https://www.neowin.net/forum/topic/1440606-usb-incompatbility-between-specific-device-mobo/#findComment-598896820 Share on other sites More sharing options...
zorak89 Posted April 21 Author Share Posted April 21 (edited) Yeah sorry, forgot to add to the orginal post, i did that from a PC where it works correctly. The wheel firmware is up to date Link to comment https://www.neowin.net/forum/topic/1440606-usb-incompatbility-between-specific-device-mobo/#findComment-598896821 Share on other sites More sharing options...
zorak89 Posted April 22 Author Share Posted April 22 (edited) Just an update, i've got it working with a powered USB hub (borrowed one). I have no idea why it requires a powered USB hub.. none of this makes sense to me. But i guess it's just how it is... Link to comment https://www.neowin.net/forum/topic/1440606-usb-incompatbility-between-specific-device-mobo/#findComment-598896976 Share on other sites More sharing options...
adrynalyne Posted April 22 Share Posted April 22 On 22/04/2024 at 06:44, zorak89 said: Just an update, i've got it working with a powered USB hub (borrowed one). I have no idea why it requires a powered USB hub.. none of this makes sense to me. But i guess it's just how it is... It sounds like the wheel demands more power than the motherboard itself can passively provide. Link to comment https://www.neowin.net/forum/topic/1440606-usb-incompatbility-between-specific-device-mobo/#findComment-598896984 Share on other sites More sharing options...
zorak89 Posted April 22 Author Share Posted April 22 (edited) On 22/04/2024 at 10:07, adrynalyne said: It sounds like the wheel demands more power than the motherboard itself can passively provide. i dunno, in my screenshot above USBDview shows it only draws 100mA... that's no where near the 500mA max a device can draw from a USB2 port, and the device does present as USB2.. i don't understand it.. And it didn't work when it and 1 optical mouse where the only 2 USB devices connected to my freshly rebooted PC. Even more baffling. I think either Simmagic or ASrock did something slightly goofy with their USB implementation, and we'll probably never know.. adrynalyne 1 Share Link to comment https://www.neowin.net/forum/topic/1440606-usb-incompatbility-between-specific-device-mobo/#findComment-598896988 Share on other sites More sharing options...
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