jnelsoninjax Posted May 28 Share Posted May 28 I have been hired by a local person to attempt to fix her HP laptop. I spent two hours this morning running SFC/Scannow, WhoCrashed to analyze the dump files, but they were corrupt. I ran a chkdsk /f on the drive and it corrected the corruption, but now she just texted me with a screenshot of the BSOD showing Critical Process Died, and a Google search leads me to do everything that I have already done. This is the first time I have ever seen this BSOD so I am wondering what exactly I might try next. When I ran SFC before it corrected two files, both named BT_XXX so I am assuming that it is Bluetooth, but nothing BT was used on the laptop, but obviously it is likely always running. Link to comment Share on other sites More sharing options...
Kelxin Posted May 28 Share Posted May 28 Sounds like you need to make a couple USB boot drives. One to do a memory test, one to boot into the windows recovery environment so you can test the hard drive and files without running off the computers internal drive, and third would be a good antivirus so you can make sure there's not a virus corrupting the environment. Link to comment Share on other sites More sharing options...
Nick H. Supervisor Posted May 28 Supervisor Share Posted May 28 If it were me, I'd probably put the Windows ISO onto a USB key and run the system repair. It should replace the OS without removing the currently installed programs and user data. Although as always, since you're able to access the OS for a bit of time you should backup the data first to be safe. jnelsoninjax 1 Share Link to comment Share on other sites More sharing options...
jnelsoninjax Posted May 28 Author Share Posted May 28 On 27/05/2024 at 20:15, micko68 said: @jnelsoninjax did you just run sfc /scannow or did you follow up with some DISM commands? If only sfc, try he following which can take some time to run sfc/scannow DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /CheckHealth <-- Usually completes and does nothing DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow DISM should detect and fix Windows Image/System Files. I did the whole DISM command. I have a batch file that runs sfc and DISM Link to comment Share on other sites More sharing options...
jnelsoninjax Posted May 28 Author Share Posted May 28 On 28/05/2024 at 02:31, Kelxin said: Sounds like you need to make a couple USB boot drives. One to do a memory test, one to boot into the windows recovery environment so you can test the hard drive and files without running off the computers internal drive, and third would be a good antivirus so you can make sure there's not a virus corrupting the environment. I am thinking about that if the issue persists. Unfortunately they are using Norton and the laptop also had McAfee installed, I uninstalled McAfee, would love to get rid of NAV as well since Defender is also running. On 28/05/2024 at 02:48, Nick H. said: If it were me, I'd probably put the Windows ISO onto a USB key and run the system repair. It should replace the OS without removing the currently installed programs and user data. Although as always, since you're able to access the OS for a bit of time you should backup the data first to be safe. I suggested that to her. I told her that a reinstall was a surefire way to correct any problems, now obviously if the issue is hardware then the problem will persist, but I am not certain that I can really do much more. Link to comment Share on other sites More sharing options...
squew01 Posted July 3 Share Posted July 3 Hey, SFC/Scannow takes 2 hours to run ? That's not normal... Dump corrupted, not normal either First thing I'd, before any sfc or anything is checking the Event Viewer, it seems more like a hardware issue than anything else... There are multiple tools to get more info, like tools from the sysinternal suite, but also all the tools from MS like windows-performance-analyzer that I recently discovered and are just impressive... but also complex. One way or another, this will provide some information over the actual issue. But file corrupted and the rest, looks like an hardware issue indeed. Link to comment Share on other sites More sharing options...
+Warwagon MVC Posted July 4 MVC Share Posted July 4 The first thing I'd do is check the smart data of the drive with a bootable utility, followed by a memory test Link to comment Share on other sites More sharing options...
goretsky Supervisor Posted July 4 Supervisor Share Posted July 4 Hello, Just to check, have you made a backup image of the computer's drive before attempting any changes to it? Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
Kelxin Posted July 4 Share Posted July 4 On 03/07/2024 at 19:47, Warwagon said: The first thing I'd do is check the smart data of the drive with a bootable utility, followed by a memory test Yeah, I mentioned that back in May but he hasn't replied in quite some time on this, so guessing this post is dead. +Warwagon 1 Share Link to comment Share on other sites More sharing options...
f-405sb Posted July 10 Share Posted July 10 sell it in a junkshop Link to comment Share on other sites More sharing options...
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