Screen won't wake from lock screen Windows 11?

[Steven P. Administrators]

Recently when putting my PC in lock screen, when I come back and move the mouse the screen won't turn on.

It is sporadic, sometimes it works, sometimes it doesn't. I lock my PC five times a day when leaving the house.

• I use Windows Hello with Logitech Brio, and I can see it is logging me in
• The keyboard will light up as if I am logged in
• Screen says no power and goes in Standby, if I turn it off and on again it still does not show Windows

Only way to rectify it is forcefully holding down the power button and restarting Windows.

I am so sick of the poor quality of Windows, as this suddenly started happening with no changes other than the awful most recent Patch Tuesday updates, which is after it started happening.

1. Monitor is Philips 49M2C8900.
2. PC is AMD 7900X3D, ASRock X670E Steel Legend.
3. Videocard ASUS ProArt 4080 SUPER
4. 64GB Kingston Fury Renegade 6000MT/s DDR5
5. Certified 2m HDMI cable
6. Powered to AC UGreen USB 3.0 hub (Camera, Razer Deathstalker and Basilisk Ultimate) connected to a USB 3.2 Gen 2 port.

Ahh and I just tried to open A-Tuning and got a message that ASrTuning106.sys is blocked, which led me to this https://sh.reddit.com/r/ASRock/comments/1ee9rig/dont_install_latest_windows_11_cumulative_update/

God damn, Microsoft sucks so much. Decades of Windows and they still can't ship a stable system.

If I do a search for this issue I can only get results about the PC not waking from sleep or hibernation, which is not the issue here.

Of course! Why uninstall gracefully? Who cares?? 😒

[+thexfile Subscriber²]

There's a windows 11 firmware update for the monitor.

https://www.philips.co.uk/c-p/49M2C8900_00/evnia-gaming-monitor-qd-oled-gaming-monitor/support

 

[Steven P. Administrators]

On 02/09/2024 at 18:03, thexfile said:

There's a windows 11 firmware update for the monitor.

https://www.philips.co.uk/c-p/49M2C8900_00/evnia-gaming-monitor-qd-oled-gaming-monitor/support

 

Thanks so much  

[dwd999]

Are you saying that the mouse is not connected directly to the computer and its signal has to go through the usb hub? And you checked the Device Manager settings to ensure that all of the applicable devices are set to "Allow this device to wake the computer"?

[Steven P. Administrators]

On 02/09/2024 at 22:03, dwd999 said:

Are you saying that the mouse is not connected directly to the computer and its signal has to go through the usb hub? And you checked the Device Manager settings to ensure that all of the applicable devices are set to "Allow this device to wake the computer"?

the mouse, camera and keyboard wake when I attempt to unlock the PC, this is evident with all the lighting on each of those devices.

[goretsky Supervisor]

Hello,

To take @dwd999's question further, have you tried removing the UGREEN USB hub from the system to see if that makes any difference at all?

Regards,

Aryeh Goretsky
 

[Steven P. Administrators]

On 03/09/2024 at 16:24, goretsky said:

Hello,

To take @dwd999's question further, have you tried removing the UGREEN USB hub from the system to see if that makes any difference at all?

Regards,

Aryeh Goretsky
 

The USB hub has no bearing at all if the screen displays or not. Even removing HDMI and reinserting does not "wake" the screen, nor power cycling it, and as I said everything that is plugged into the UGREEN hub lights up when I move the mouse to unlock the PC. The camera flashes with the Windows Hello, and my Razer DeathStalker and Basilisk Ultimate go from rainbow to static red, indicating that my PC has successfully unlocked and using my Razer lighting profile. However the screen will not turn on until I forcefully restart the PC.

[+primortal Subscriber²]

Sounds like the video card isn't responding to the wakeup event.  Anything in the event logs after you wake your pc and before a force shutdown?

[Steven P. Administrators]

On 03/09/2024 at 17:14, primortal said:

Sounds like the video card isn't responding to the wakeup event.  Anything in the event logs after you wake your pc and before a force shutdown?

Good point, I did previously look in the Event viewer but I couldn't find anything.

Dug a bit deeper and found these two, which look suspect

[Lamp0]

This has been a perennial problem for me with many laptops/desktops over the years and many different Windowses's

[+Raze Subscriber²]

 I hope this isn't a silly suggestion, but have you tried a different monitor?   Or unplugging/plugging the HDMI cable?  Or try a different HDMI cable.

 

[Riggers]

Any joy Steven?

I had something maybe along the same lines with a system a while back, the symptoms sound very similar. Sporadically when I left the computer for over 5 minutes and the screen went off as it should (no hibernation or sleep), I would come back wiggle the mouse (or press the keyboard) and nothing but a blank screen. The lights would all still be on, the fans spinning, mouse getting a signal, etc, etc. The only way to get it going was cutting off the power and re-booting!

After trying umpteen things (power plans, different drivers, no hibernate, etc) I came accross a post on the ASrock forums whereby someone had the same problem and had cured it.

In the BIOS (under CPU) there is option called "Power Supply Idle Control" that was set to Auto. You just had to change that setting to "Typical Current Idle"

I did that and haven`t had the problem since. This might not have any bearing on your system, you might not even have the same setting, but maybe it`s worth a shot if the same setting is there...

Good luck.

[Steven P. Administrators]

On 05/09/2024 at 14:24, Riggers said:

In the BIOS (under CPU) there is option called "Power Supply Idle Control" that was set to Auto. You just had to change that setting to "Typical Current Idle"

I did that and haven`t had the problem since. This might not have any bearing on your system, you might not even have the same setting, but maybe it`s worth a shot if the same setting is there...

Ah man I wish you posted earlier, I gave up and clean installed 24H2 which "fixed" it. But I will certainly check that BIOS setting, thanks.

Why do they keep throwing curveballs like this? It was fine until the most recent August Patch Tuesday.  

[Steven P. Administrators]

On 05/09/2024 at 14:24, Riggers said:

Any joy Steven?

It just happened again, after not being an issue since I clean installed two weeks ago!

I am going to look up that BIOS option now, because I did not change it yet, but it is one more goddamn thing to remember after a BIOS update etc along with the countless other things to tweak on clean installs 😛 

[Riggers]

Keep us informed lad, sometimes the one I had didn`t do it days, then suddenly, bam!

[Steven P. Administrators]

Two wake ups from locked screen gone well so far  

[Steven P. Administrators]

On 17/09/2024 at 15:28, Riggers said:

Keep us informed lad, sometimes the one I had didn`t do it days, then suddenly, bam!

Things going well so far! However, it seems like that BIOS setting also resets all (except the motherboard) RGB to rainbow now when I turn my PC off. Before, the lighting (except memory) would stay red even when I switched my PC off, but it was still connected to power.

I guess that setting does something with the RGB devices too, to cause them to "forget" which color they are on.

It is the single most frustrating thing about RGB devices.

[Steven P. Administrators]

K wanted to update this in case it helps someone else, but the short of it is that it was caused by having the screen plugged into an APC 1500 UPS.

I spent most of the weekend, and yesterday troubleshooting it, and even clean installed Windows 10 which returned the same results. When I locked my PC and stepped away for more than 5 minutes, the screen would not longer turn on and gave a "No video input" message, even when I pulled out the HDMI cable and replugged it, or power cycled the monitor.

As a last resort I remembered that I connected it on the UPS along with my main PC and I wondered if it would behave differently on a normal power strip. Since replugging it into a normal powerstrip last night, and keeping the PC on all night when I went to bed, the screen wakes every time now.

So it means the APC 1500 UPS is somehow lowering the power when my computer is locked and powers off the screen, to the extent that it doesn't receive enough power to "wake up".

It makes me wonder if the battery in the UPS is dying and if my main PC is safe on this thing. I am not sure how I can test that since the APC 1500 is not giving any errors on the front display.

[hellowalkman Reporter]

Glad you were able to figure it out.