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Outlook 2016 won't Connect to Gmail after Changing Google Password


Question

I recently (a couple days ago) changed my Google password.  Ever since then my Outlook 2016 client (which had been syncing with my gmail account without issue up until then) suddenly won't connect.  I searched some online help pages and tried deleting the account and re-adding it, as one page I found recommended, but I'm getting the same error (attached) and now the account is completely gone instead of just not syncing.

I've checked my settings in both gmail and Outlook, and verified them against the official guidance for account setup available from Google and Microsoft, but everything seems to be in order, and the error (attached) doesn't make sense because I've looked everywhere and there is no place in Outlook for me to enter the password.

In reading some of the online postings, I know that Google changed its security settings a couple years ago to prohibit the direct use of Google usernames and passwords by email clients, but that can't be the problem because it would have stopped working long before I changed my password if that were the case.

Any suggestions?

Outlook2016-GmailSyncSetupError.PNG.72bbff6eba09fbdc269fd51046735cc8.PNG

2 answers to this question

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Make sure your office package has all the latest updates. Best way is to delete the outlook profile under the old control panel and add the account again . That will link it to google again after agreeing to the connection between gmail and outlook 

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On 04/10/2024 at 18:03, stealth001 said:

Make sure your office package has all the latest updates. Best way is to delete the outlook profile under the old control panel and add the account again . That will link it to google again after agreeing to the connection between gmail and outlook 

If I delete the profile, won't I lose all my data too?

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