yoco Posted February 2 Share Posted February 2 Hi! A few weeks ago I update chipset drivers for MB. Downloaded from gigabyte website. After that I started hearing "disconnected" sound at random times. Googling I found two apps (USBDeview & FullEventLogView) that helped me narrow down the culprit. It's my external WD HDD. Any suggestions what I could do to solve this issue? Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/ Share on other sites More sharing options...
Mindovermaster Global Moderator Posted February 2 Global Moderator Share Posted February 2 Try it in a different USB port, if you can. Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963431 Share on other sites More sharing options...
yoco Posted February 2 Author Share Posted February 2 On 02/02/2025 at 18:25, Mindovermaster said: Try it in a different USB port, if you can. Expand Already tried that, still same! Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963452 Share on other sites More sharing options...
545646674116 Posted February 2 Share Posted February 2 (edited) Go to the device manager and uninstall the WD SES device driver, located under WD drive Management devices. There was someone on another form with the same issue as you describe and after contacting Western Digital they were told this was the issue. hellowalkman 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963456 Share on other sites More sharing options...
yoco Posted February 2 Author Share Posted February 2 On 02/02/2025 at 19:36, 545646674116 said: Go to the device manager and uninstall the WD SES device driver, located under WD drive Management devices. There was someone on another form with the same issue as you describe and after contacting Western Digital they were told this was the issue. Expand Didn't work. 😔 Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963482 Share on other sites More sharing options...
+thexfile Subscriber² Posted February 2 Subscriber² Share Posted February 2 Have you tried Western Digital Dashboard? https://support-en.wd.com/app/answers/detailweb/a_id/31759/related/1 It could be the power brick too. I have a WD external drive. Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963501 Share on other sites More sharing options...
goretsky Supervisor Posted February 3 Supervisor Share Posted February 3 Hello, If you look in the Device Manager (filename: DEVMGMT.MSC) at the Properties pane for the Western Digital drive and/or the USB port, is there a Power Management tab? If so, is the option Allow the computer to turn off this device to save power? checked? If so, does unchecking (disabling) this option make any difference? Regards, Aryeh Goretsky Mindovermaster 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963562 Share on other sites More sharing options...
yoco Posted February 3 Author Share Posted February 3 On 02/02/2025 at 23:36, thexfile said: Have you tried Western Digital Dashboard? https://support-en.wd.com/app/answers/detailweb/a_id/31759/related/1 It could be the power brick too. I have a WD external drive. Expand Installed WD Dashboard. Seems to be ok? Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963578 Share on other sites More sharing options...
yoco Posted February 3 Author Share Posted February 3 On 03/02/2025 at 04:53, goretsky said: Hello, If you look in the Device Manager (filename: DEVMGMT.MSC) at the Properties pane for the Western Digital drive and/or the USB port, is there a Power Management tab? If so, is the option Allow the computer to turn off this device to save power? checked? If so, does unchecking (disabling) this option make any difference? Regards, Aryeh Goretsky Expand I have disabled Power Management. Will wait and see now! goretsky 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963579 Share on other sites More sharing options...
yoco Posted February 3 Author Share Posted February 3 Sadly didn't work. At 13:40 heard disconnected sound again! Milliseconds before event log shows this Reveal hidden contents A new external device was recognized by the system. Subject: Security ID: S-1-5-18 Account Name: DESKTOP-43AJF60$ Account Domain: WORKGROUP Logon ID: 0x3E7 Device ID: USB\VID_1058&PID_1140\574D415A4138353731393536 Device Name: USB Mass Storage Device Class ID: {36fc9e60-c465-11cf-8056-444553540000} Class Name: USB Vendor IDs: USB\VID_1058&PID_1140&REV_1012 USB\VID_1058&PID_1140 Compatible IDs: USB\Class_08&SubClass_06&Prot_50 USB\Class_08&SubClass_06 USB\Class_08 Location Information: Port_#0006.Hub_#0003 and after it shows this Reveal hidden contents A new external device was recognized by the system. Subject: Security ID: S-1-5-18 Account Name: DESKTOP-43AJF60$ Account Domain: WORKGROUP Logon ID: 0x3E7 Device ID: USBSTOR\Other&Ven_WD&Prod_SES_Device&Rev_1012\574D415A4138353731393536&1 Device Name: WD SES Device Class ID: {8496e87e-c0a1-4102-9d8d-bd9a9b8b07a9} Class Name: WDC_SAM Vendor IDs: USBSTOR\OtherWD______SES_Device______1012 USBSTOR\OtherWD______SES_Device______ USBSTOR\OtherWD______ USBSTOR\WD______SES_Device______1 WD______SES_Device______1 USBSTOR\UsbstorOther UsbstorOther Compatible IDs: USBSTOR\Other USBSTOR\RAW UsbstorOther Location Information: - hellowalkman 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963624 Share on other sites More sharing options...
Nick H. Supervisor Posted February 3 Supervisor Share Posted February 3 I know this seems to be a regular suggestion that I offer, but I have found it useful in the past: if you create a live USB key of Linux and boot into that for a while, does the external drive still have the disconnect issues? Also, how old is the drive? Do you plug/unplug it regularly? I'm just thinking that it could be the USB cable at fault? hellowalkman 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963627 Share on other sites More sharing options...
yoco Posted February 3 Author Share Posted February 3 On 03/02/2025 at 13:22, Nick H. said: I know this seems to be a regular suggestion that I offer, but I have found it useful in the past: if you create a live USB key of Linux and boot into that for a while, does the external drive still have the disconnect issues? Also, how old is the drive? Do you plug/unplug it regularly? I'm just thinking that it could be the USB cable at fault? Expand Drive is old. Not sure when I bought it. Been years now. I never unplug it, my pc runs all the time. Like I said, this started when I updated chipset drivers, never had this issue before. Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963651 Share on other sites More sharing options...
Nick H. Supervisor Posted February 3 Supervisor Share Posted February 3 On 03/02/2025 at 14:52, yoco said: Like I said, this started when I updated chipset drivers, never had this issue before. Expand Of course. Apologies, I blame it on Mondays. Yes, you did mention it started after updating the chipset drivers. However, that does mean that my suggestion of booting a live Linux USB could be helpful. If it is a driver issue then there is a possibility that a different OS would not have the issue you are facing. If it does have the same issue I would start looking at a hardware issue. Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963658 Share on other sites More sharing options...
yoco Posted February 3 Author Share Posted February 3 On 03/02/2025 at 15:25, Nick H. said: Of course. Apologies, I blame it on Mondays. Yes, you did mention it started after updating the chipset drivers. However, that does mean that my suggestion of booting a live Linux USB could be helpful. If it is a driver issue then there is a possibility that a different OS would not have the issue you are facing. If it does have the same issue I would start looking at a hardware issue. Expand Never done anything Linux related. Can you explain or direct me how to do it? Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963675 Share on other sites More sharing options...
Mindovermaster Global Moderator Posted February 3 Global Moderator Share Posted February 3 On 03/02/2025 at 16:04, yoco said: Never done anything Linux related. Can you explain or direct me how to do it? Expand This is an old video, but you can do the same thing with LinuxMint 22.1 hellowalkman 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963680 Share on other sites More sharing options...
Nick H. Supervisor Posted February 3 Supervisor Share Posted February 3 On 03/02/2025 at 16:04, yoco said: Never done anything Linux related. Can you explain or direct me how to do it? Expand Sure! I see that @Mindovermasterhas provided a video guide, but if you prefer you can drop me a PM or meet me on Neowin's Discord and I can talk you through it. I remember the first time I got started with Linux and it seemed scary to do, but it's perfectly safe for these kind of tests. Just let me know if/how I can help. 👍 hellowalkman 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963685 Share on other sites More sharing options...
Som Posted February 3 Share Posted February 3 have you tried a different USB cable? Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963705 Share on other sites More sharing options...
yoco Posted February 3 Author Share Posted February 3 On 03/02/2025 at 17:30, Som said: have you tried a different USB cable? Expand Honestly, I didn't. Not even sure I have any USB cable around! Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963721 Share on other sites More sharing options...
goretsky Supervisor Posted February 4 Supervisor Share Posted February 4 Hello, Have you checked with Western Digital, just in case the issue is with the WD SES driver itself? Regards, Aryeh Goretsky Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963843 Share on other sites More sharing options...
yoco Posted February 4 Author Share Posted February 4 On 04/02/2025 at 00:24, goretsky said: Hello, Have you checked with Western Digital, just in case the issue is with the WD SES driver itself? Regards, Aryeh Goretsky Expand You mean their support team? goretsky 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963890 Share on other sites More sharing options...
goretsky Supervisor Posted February 4 Supervisor Share Posted February 4 On 04/02/2025 at 07:16, yoco said: You mean their support team? Expand Hello, Yes, their technical support team. Regards, Aryeh Goretsky Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963897 Share on other sites More sharing options...
yoco Posted February 4 Author Share Posted February 4 On 04/02/2025 at 08:11, goretsky said: Hello, Yes, their technical support team. Regards, Aryeh Goretsky Expand No I did not. I'm trying something with @Nick H.. I'll contact WD support later! goretsky 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598963901 Share on other sites More sharing options...
Nick H. Supervisor Posted February 5 Supervisor Share Posted February 5 Hi all, @yocoprovided me with the log file from using Linux Mint. The device was recognised by the system, but I cannot see anything to say that it disconnected after that. So it looks like a software issue (driver, OS) to me rather than a hardware fault. yoco and hellowalkman 2 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598964216 Share on other sites More sharing options...
Mindovermaster Global Moderator Posted February 5 Global Moderator Share Posted February 5 On 05/02/2025 at 13:38, Nick H. said: Hi all, @yocoprovided me with the log file from using Linux Mint. The device was recognised by the system, but I cannot see anything to say that it disconnected after that. So it looks like a software issue (driver, OS) to me rather than a hardware fault. Expand That's what I thought, too. Software issue. Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598964272 Share on other sites More sharing options...
yoco Posted February 5 Author Share Posted February 5 I just checked Windows update and it shows this. I should update it right? goretsky 1 Share Link to comment https://www.neowin.net/forum/topic/1451347-repeating-disconnected-sound/#findComment-598964274 Share on other sites More sharing options...
)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now