Bruinator Posted Tuesday at 20:51 Share Posted Tuesday at 20:51 I have a hp smart tank 7301 printer. I had it setup via wifi and it was was working fine. I could printer from any computer with no issues. I was having an issue with my router which verizon had to change to a different one. After changing the router and setting up a wifi extender, the printer is no longer visible to the network via wifi connection. When we setup this printer it is done through an HP smart app which isnt recognizing the printer. Can someone who is knowledgable about these setups help me out with it plz. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/ Share on other sites More sharing options...
Riggers Posted Tuesday at 21:22 Share Posted Tuesday at 21:22 (edited) Have you reset the network connection on the printer? This is from HP Quote Press and hold the Wi-Fi button and the Cancel button on the printer until the Power button blinks. This resets the network settings and puts the printer into setup mode. Open the HP Smart app on your device. Follow the prompts to add a new printer and select your Wi-Fi network. Expand Also make sure Bluetooth is swithed on for the initial setup Circaflex 1 Share Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975415 Share on other sites More sharing options...
Bruinator Posted Tuesday at 21:37 Author Share Posted Tuesday at 21:37 On 25/03/2025 at 21:22, Riggers said: Have you reset the network connection on the printer? This is from HP Also make sure Bluetooth is swithed on for the initial setup Expand did all that and it didnt work but thx. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975419 Share on other sites More sharing options...
+Warwagon MVC Posted Tuesday at 21:45 MVC Share Posted Tuesday at 21:45 When you connect to a new wifi network, windows ... at least on windows 11 put's it on the "Public" network without ever asking you like Windows 10 did. So annoying. To put it on the Private network click start / settings / network & internet / Wifi / Your wifi access point and put the box in "private" Might not be the issue but you can try it. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975421 Share on other sites More sharing options...
Mindovermaster Global Moderator Posted Tuesday at 22:24 Global Moderator Share Posted Tuesday at 22:24 Couldn't it be a IP issue? Being that it's pointing at your old router? And not your new one? Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975428 Share on other sites More sharing options...
Bruinator Posted Tuesday at 22:34 Author Share Posted Tuesday at 22:34 guys, i dont know what to do as that is the reason i am asking you guys. HP wont help as the want mymoney (shocker) eventhough i paid 400 for the damn printer. On 25/03/2025 at 22:24, Mindovermaster said: Couldn't it be a IP issue? Being that it's pointing at your old router? And not your new one? Expand how would i fix it then plz? Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975431 Share on other sites More sharing options...
Mindovermaster Global Moderator Posted Tuesday at 23:01 Global Moderator Share Posted Tuesday at 23:01 On 25/03/2025 at 22:34, Bruinator said: guys, i dont know what to do as that is the reason i am asking you guys. HP wont help as the want mymoney (shocker) eventhough i paid 400 for the damn printer. how would i fix it then plz? Expand Have the manual for that printer? Section 6, page 44. If not: https://manualsfile.com/product/k45f700yhx8.html#p53 Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975439 Share on other sites More sharing options...
Bruinator Posted Tuesday at 23:13 Author Share Posted Tuesday at 23:13 On 25/03/2025 at 23:01, Mindovermaster said: Have the manual for that printer? Section 6, page 44. If not: https://manualsfile.com/product/k45f700yhx8.html#p53 Expand only problem with that is i dont know the necessary changes are. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975447 Share on other sites More sharing options...
Bruinator Posted Tuesday at 23:52 Author Share Posted Tuesday at 23:52 On 25/03/2025 at 23:13, Bruinator said: only problem with that is i dont know the necessary changes are. Expand at this point I am just gonna hardwire it as it is less aggravation. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975452 Share on other sites More sharing options...
+Warwagon MVC Posted yesterday at 00:33 MVC Share Posted yesterday at 00:33 On 25/03/2025 at 23:52, Bruinator said: at this point I am just gonna hardwire it as it is less aggravation. Expand So i'm guessing it wasn't the public / private issue. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975456 Share on other sites More sharing options...
Bruinator Posted yesterday at 01:09 Author Share Posted yesterday at 01:09 (edited) On 26/03/2025 at 00:33, Warwagon said: So i'm guessing it wasn't the public / private issue. Expand cant see private or public anwhere from the path u gave me...sorry. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975458 Share on other sites More sharing options...
+Warwagon MVC Posted yesterday at 01:52 MVC Share Posted yesterday at 01:52 Do you have windows 11 or windows 10? Bruinator 1 Share Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975460 Share on other sites More sharing options...
Bruinator Posted 17 hours ago Author Share Posted 17 hours ago On 26/03/2025 at 01:52, Warwagon said: Do you have windows 11 or windows 10? Expand After thinking about this over night, does the network have to be setup iwth names for each device and also does it need to have a workgroup setup to work correctly? Previously, we just had to install the app in order to get the printer to print. I noticed, I believe, that your is the Bat cave? Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975578 Share on other sites More sharing options...
+Warwagon MVC Posted 17 hours ago MVC Share Posted 17 hours ago On 26/03/2025 at 16:40, Bruinator said: After thinking about this over night, does the network have to be setup iwth names for each device and also does it need to have a workgroup setup to work correctly? Previously, we just had to install the app in order to get the printer to print. I noticed, I believe, that your is the Bat cave? Expand The Bat Cave is just a wifi name. As long as everything is connected to the same WiFi network it should see the printer. First since that printer has practically no screen. You can try putting the printer into WIFi WPS mode. According to google AI you can try this "To put your HP Smart Tank 7301 into WPS mode for easier wireless setup, press and hold the Wireless button and the Cancel button on the printer control panel simultaneously for about 5 seconds until the Wi-Fi light blinks blue" Then if your Verizon box has a WPS button push it or if it doesn't you'll have to log into the Web interface of the box and access WPS there. Once you put the printer into WPS mode and push the button on the verizon box or in the web interface, after a few seconds the printer should be connected to the wifi. After that you can run the software, or if the printer had been previously installed it might just start working again. If not, check that public / private section I told you about and make sure it's on private. Bruinator 1 Share Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975580 Share on other sites More sharing options...
Bruinator Posted 13 hours ago Author Share Posted 13 hours ago can this printer be hardwired tomy router and that will solve all the issues? Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975628 Share on other sites More sharing options...
+Dick Montage Subscriber² Posted 13 hours ago Subscriber² Share Posted 13 hours ago You know when it was new and you joined it to your network? Just do that again! Also, “connected via Ethernet” not “hardwired”! +Warwagon 1 Share Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975631 Share on other sites More sharing options...
Bruinator Posted 13 hours ago Author Share Posted 13 hours ago (edited) On 26/03/2025 at 20:31, Dick Montage said: You know when it was new and you joined it to your network? Just do that again! Also, “connected via Ethernet” not “hardwired”! Expand yeah, tried it for 4 hours yesterday with HP support and couldnt get it done. Thx though. As your ethernet comment....tomAto tomato. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975635 Share on other sites More sharing options...
+Dick Montage Subscriber² Posted 13 hours ago Subscriber² Share Posted 13 hours ago On 26/03/2025 at 20:34, Bruinator said: As your ethernet comment....tomAto tomato. Expand Nope. Hardwired does not in any way mean what you seem to think it does. Just factory reset the printer. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975641 Share on other sites More sharing options...
Bruinator Posted 13 hours ago Author Share Posted 13 hours ago On 26/03/2025 at 20:44, Dick Montage said: Nope. Hardwired does not in any way mean what you seem to think it does. Just factory reset the printer. Expand yes, we tried it to no avail. Link to comment https://www.neowin.net/forum/topic/1452977-printer-wifi-issue/#findComment-598975646 Share on other sites More sharing options...
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