Weird Error

[BaZurk]

My friend from work emailed me this picture of this error they get when trying to open a dell suppor program "cue ironic laugh" and trying to open her printer software. Im not sure what to tell her but reinstall. she has said she did it already. she called dell support and they told her to restore the pc. now there idiots and i think thats a bit extreme but what do you guys think i should tell her?

[Wilhelmus]

1)

Create shortcut for the application. Select Properties->Compatiblity. Check: "Turn off advanced text services for this program". OK. Try running the shortcut.

1.1)

Make sure that advanced text services are totally disabled.

Control Panel -> Regional and Language Options -> Languages -> Details -> Advanced.

If "Extend support of advanced text services to all programs" is checked, uncheck it, reboot when asked, and try running the application again.

2)

Uninstall application. Clean all temp folders. C:/Windows/Temp and C:/Documents and Settings/<username>/Local Settings/Temp. Reinstall application.

3)

Update Windows via Windows Update.