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i'm having problems with an app, i googled for a way to resolve it and found this.

i downloaded the hotfix, so far so good, now i have a folder with 3 files inside, i select one of them and double click on it and it starts to unzip a couple of files, so far so good.

but when i try to install the file an error appears.

help would be appreciated

thanks in advance

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Hot fixes are extremely specific, the MS articles posted are for exactly the issue described in the article. If you tried to apply the hotfix and got a error, then the issue is not the same as the article described and you have a different issue. Posting a description of your issue may allow members here to help out though.

this is what the event viewer gives me when the application crashes

  Quote
Faulting application pfcontrol.exe, version 1.21.0.0, stamp 47a6df3e, faulting module mscorwks.dll, version 2.0.50727.1433, stamp 471ef729, debug? 0, fault address 0x0014a841
.

i google it and it led me to the download of that hotfix

Well the second picture you posted looks like your following through correctly. You only install 1 of the 3 files, and most likely the i386 one unless your running 64 bit.

As you just posted the error you get, look in the event viewer again and get the event ID... go here and see if you get a better answer as to what your issue is.

sorry about the way i'm posting...this is work related and i can't get access to imgshack or anything like that.

strict control over internet.

and on the last post i forgot to mention what happens after it unzips the file and i try to install it

any ideas?

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Well if it's not time critical or mission critical workstation, you could wait for XP SP3 to be released soon or download the public release candidate. I would assume the update you need has been integrated into it. You can also try installing .Net Framework 3.5 package as it will automatically bring your .Net 2.0 and .Net 3.0 frameworks up to current level.

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