andrew_f Posted February 21, 2008 Share Posted February 21, 2008 My BT Broadband connection over the past 3 days has deteriorated so much. We have done nothing to the connection or phones in the house so there's no real reason our side why this should happen. A call to BT told me that they're blaming it on the weather (despite the fact it's been nice here in Kent) and that I needed to call them back in 4 days if it continues. This was after they had me on hold for 10 minutes because the lady didn't believe you could access the internet with anything other than a windows machine running internet explorer (i'm a Mac user so the help she was trying to provide I couldn't carry out). Here's a pic of a speedtest I did a minute ago, normally my downstream is 4000+ Any suggestions about what to do? Or is it just time to finally move from BT? I have a theory my bandwidth may be capped, do BT do this? I wasn't informed I was close to a limit, and if so - how long does it last? Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/ Share on other sites More sharing options...
[B00] Posted February 21, 2008 Share Posted February 21, 2008 depends on what service you are with bt on options 1 and 2 there are download limits and option 3 ?19.99 a month is supposed to be unlimited but it does depend if there are anything in their t+c's. \i cannot see any real reason for your speed to drop like that unless it could be exchange congestion but i have never heard the weather being a factor unless it was really bad like thunder and lightning. Personally i have never used bt and i am more than happy with www.bethere.co.uk:)) Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589222981 Share on other sites More sharing options...
andrew_f Posted February 21, 2008 Author Share Posted February 21, 2008 Yeah I've been looking at Be, unfortunately they aren't in my area at the moment. I've posted a Speedtest below, it kind of proves it's not related to peak hours. I've also tried other routers and unplugging everything from the phone sockets apart from the router. I think it's safe to say it's their fault not mine. Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589223546 Share on other sites More sharing options...
craig125 Posted February 22, 2008 Share Posted February 22, 2008 (edited) I'm having a simular problem recently for some reason arround the peak times usually from like 7-12 [anytime sometimes] my download speed gets stuck to arround 70kbs, if its useually arround 500kbs on peak time, the speed keeps shooting up but then it gets pulled back to arround 70 agen why is it doing this? at first i thought someone was useing my connection through the wireless but i disabled that and its still the same. And i have the top BT total package so there should be no download limits but i think cause i download quite alot so theyv limited my speed to 70kbs to save their BW.. going to ring BT today.. Edited February 22, 2008 by craig125 Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589224485 Share on other sites More sharing options...
jokeripa Posted February 22, 2008 Share Posted February 22, 2008 Yep, BT is ****. Those two top torrents are very popular torrents, encryption is on. I will only see a decent speed after 12pm, and even then it'll top at 500kbp/s (if that). Not recommended to anyone... EDIT: Oops, in the Google search bar, I forgot to write 'legal' torrents... my bad :p Neither of those two are Ross Noble btw. Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589224684 Share on other sites More sharing options...
Midge Posted February 22, 2008 Share Posted February 22, 2008 if you use torrents alot i was told that you get added to a shitlist and get throttled to hell :/ Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589224694 Share on other sites More sharing options...
andrew_f Posted February 22, 2008 Author Share Posted February 22, 2008 Quick update, it has been boosted up a bit - not sure if because I was moaning at them about it or whether it just sorted itself out. But I've posted updated stream stats below. Although still considerably slower than what it was a few weeks ago I really appreciate having some kind of speed now. Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589225483 Share on other sites More sharing options...
andy2004 Posted February 24, 2008 Share Posted February 24, 2008 as someone who use to be on BT I have not looked back since I moved to o2. BT are the worse broadband service you coulod be with. They slowly went downhill in 2007 and now they are no better than tiscali or virgin. You only have to look at user ratings over at dslzone for BT. Read the comments at the bottom of the page then read the ones at the top. Its a stark contrast to see how BT have turned into a pile of horsecrap. Not to mention the disgusting levels of customer service and tech support. Moving to another isp is a no brainer as far as BT is concerned. Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229102 Share on other sites More sharing options...
That Guy Veteran Posted February 24, 2008 Veteran Share Posted February 24, 2008 O2 - the mobile company? After being with Orange for 2 years, I'll never, ever, do something so stupid as go with a company that does broadband as an extra. Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229112 Share on other sites More sharing options...
andy2004 Posted February 24, 2008 Share Posted February 24, 2008 lol could have told you orange wasnt any better. Helps to do your research first http://www.dslzoneuk.net/isp_ratings.php BT http://www.dslzoneuk.net/isp_ratings_comments.php?isp=44 Orange http://www.dslzoneuk.net/isp_ratings_comments.php?isp=8 Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229113 Share on other sites More sharing options...
dwarhya Posted February 24, 2008 Share Posted February 24, 2008 Must be something to do with the exchange in your area. I have been with BT broadband for a few years now and would not change to another provider. I download stuff from easynews at over 700 KBytes a second (average 730KB). I have never had my connection throttled. :) Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229120 Share on other sites More sharing options...
Yazoo Posted February 24, 2008 Share Posted February 24, 2008 what kind of speeds can you expect if your telephone line is above ground, from the house to a telephone pole? I've been told underground cables gives better speeds. mine: Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229131 Share on other sites More sharing options...
dragon2611 Posted February 24, 2008 Share Posted February 24, 2008 BT do traffic shape between about 4pm and midnight. Also the BRAS means that if you have a low sync event your IP profile will drop and could take upto 3days to reset. http://speedtester.bt.com will tell you your current Ip profile. Sazz181 said: O2 - the mobile company? After being with Orange for 2 years, I'll never, ever, do something so stupid as go with a company that does broadband as an extra. They own BE* thesedays! Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229134 Share on other sites More sharing options...
WelshBluebird Posted February 24, 2008 Share Posted February 24, 2008 Yazoo said: what kind of speeds can you expect if your telephone line is above ground, from the house to a telephone pole?I've been told underground cables gives better speeds. mine: I don't think you can generalise like that. Yea, underground cables are better protected from the elements, but really, unless your in a storm, or the line above ground is of poor quality (or is damaged) then you probably wouldn't be able to tell the difference Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229166 Share on other sites More sharing options...
andy2004 Posted February 24, 2008 Share Posted February 24, 2008 Yazoo said: what kind of speeds can you expect if your telephone line is above ground, from the house to a telephone pole?I've been told underground cables gives better speeds. mine: what are your current upstream and downstream attenuation figures ? have a look in your router and post your line stats. Can tell you from that what you would be looking to get with adsl2+ Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229209 Share on other sites More sharing options...
Yazoo Posted February 24, 2008 Share Posted February 24, 2008 andy2004 said: what are your current upstream and downstream attenuation figures ? have a look in your router and post your line stats. Can tell you from that what you would be looking to get with adsl2+ Below is the line detail from my router: Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,040 Output Power (Up/Down) [dBm]: 12.0 / 17.5 Line Attenuation (Up/Down) [dB]: 23.0 / 44.0 SN Margin (Up/Down) [dB]: 21.0 / 12.0 Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229639 Share on other sites More sharing options...
andy2004 Posted February 24, 2008 Share Posted February 24, 2008 Based on those figures you would be looking at 6 to 10 Mbps on ADSL 2+ Results are based on a SNR of 6-10dB and an Output Power of 21-23dB for short lines and 18-20dB for long lines. http://www.dslzoneuk.net/maxspeed2.php Good thing about adsl2+ is no silly ipstream profiling (ie if you rsynch higher or lower then you get that speed straight away , none of this wait 3 to 5 days nonsense for the moon and sun to be in alignment etc Also you would get a higher upload speed of at least 1Mbps. Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229645 Share on other sites More sharing options...
WelshBluebird Posted February 24, 2008 Share Posted February 24, 2008 andy2004 said: Based on those figures you would be looking at 6 to 10 Mbps on ADSL 2+ Results are based on a SNR of 6-10dB and an Output Power of 21-23dB for short lines and 18-20dB for long lines.http://www.dslzoneuk.net/maxspeed2.php Good thing about adsl2+ is no silly ipstream profiling (ie if you rsynch higher or lower then you get that speed straight away , none of this wait 3 to 5 days nonsense for the moon and sun to be in alignment etc Also you would get a higher upload speed of at least 1Mbps. that has nothing to do with ADSL2+. Normal ADSL has no IP profile rubbish. Its just the way BT have implemented it. If you go with an LLU provider, no matter if they use ADSL or ADSL2+, you won't have the IP profile Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229653 Share on other sites More sharing options...
Batfink Posted February 24, 2008 Share Posted February 24, 2008 Get shot of the bell wire, it sorted my slowdown problems and has almost doubled my ADSL speeds: http://www.jarviser.co.uk/jarviser/broadbandspeed.html Batfink Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229665 Share on other sites More sharing options...
andy2004 Posted February 24, 2008 Share Posted February 24, 2008 so thats why it says adsl2+ max speed on the top of the page ? it uses figures from adsl to predict possible adsl2+ speeds gfg :whistle: Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589229668 Share on other sites More sharing options...
WelshBluebird Posted February 25, 2008 Share Posted February 25, 2008 andy2004 said: so thats why it says adsl2+ max speed on the top of the page ? it uses figures from adsl to predict possible adsl2+ speeds gfg :whistle: I don't mean the link has nothing to do with ADSL2+. I mean the IP profile thing. You said a good thing about ADSL2+ is that it doesn't use the IP profile system that is used on ADSL. And I replying that the IP profile system is nothing to do with ADSL2+. Either type of ADSL (be it normal or 2+) can use a similar system, and not all implementations of ADSL use it (nearly all LLU ISP's do not use it). And so not using IP profiling is not an advantage of ADSL2+, as it can be done (and is done) on normal ADSL too. Link to comment https://www.neowin.net/forum/topic/621251-bt-broadband-woes/#findComment-589231197 Share on other sites More sharing options...
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