I had to laugh at this story on the Register... :)
One of AOL UK's subscribers - a woman who while not technically minded does know a little bit about the Internet - rang up the AOL helpline to ask a technical query.
In the course of the call she happened to mention that she used the Internet Explorer browser over her AOL connection. And was suddenly told by the phone operator: "I'm sorry, Madam, I will have to put a note to that effect against your file; by using Explorer you have forfeited your right to technical support from us in the future."
She asked why this little fact wasn't explicitly mentioned in any of the AOL literature and was told it was because 90 per cent of AOL customers are first-time users of the Internet. Apparently using the words 'Internet' and 'Explorer' together would only serve to "confuse" them.
So, naturally, the lady in question promised that from now on she would only use the god-awful AOL browser. That didn't cut the mustard. "I'm afraid it's too late - we've only got your word for it after all," was the reply. Even the threat to move to another ISP made no difference.
News source: The Register
