British Airways has apologized after another IT issue led to lengthy queues and delays for many of its passengers earlier today. The airline's computerized check-in systems were hit by unspecified "problems", which meant that passengers at London's Heathrow, Gatwick and City airports had to be checked in for their flights manually.
BA said that the fault was resolved by 9am BST, and that its check-in systems are now operating normally. In a statement to BBC News, a spokesperson for the airline said:
Customers are being checked in as normal after an earlier problem was resolved. We are sorry for the temporary check in problems which caused some delays for our customers first thing this morning. This issue is now resolved and our staff are working flat out to help customers get away on their holidays.
This is the latest in a series of IT problems that have affected British Airways over the last year. In June and July 2016, the airline's check-in systems were struck by two high-profile failures that caused severe delays and massive queues at London airports. The same systems were affected by another fault in September, with passengers being issued hand-written boarding passes for their flights.
In May 2017, British Airways suffered a global outage of its computer systems that caused major disruption to the carrier's operations around the world, including the cancellation of all flights from Heathrow and Gatwick.
Source: BBC News
