Game Stops Responding Or Quits Unexpectedly During Intro Video

Thanks prasanth from our Security Bulletins, Patches and Updates Forum

This update addresses the "Game Stops Responding or Quits Unexpectedly When Introductory Video Clip Is Played" issue in Windows XP, and is discussed in Microsoft Knowledge Base (KB) Article 327979. Download now to resolve the hang during video playback.

If you try to start and play certain games on a Windows Home Edition Service Pack 1 (SP1)-based computer, the game may stop responding (hang) or it may quit unexpectedly when the introductory video clip starts. Additionally, you may receive an error message that is similar to one of the following messages:

Video not available - cannot find 'VIDS:IV50' decompressor
Failed (hr=0x80004002) in pVW-> put_Owner((OAHWND)HWnd)

This behavior occurs if the following conditions are true: The game that you want to play contains video that is compressed with the Indeo video codec and the Indeo codec is not installed on the computer. The Indeo codec is not included in Windows XP Home Edition SP1.

View: Game Stops Responding or Quits Unexpectedly When Introductory Video Clip Is Played [327979]