Ofcom expands One Touch Switch rules, allowing easier broadband and phone switching. This move aims to enhance competition and could lead to lower prices for consumers.
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A new report from Broadband Genie has found out which UK cities have the fastest and slowest broadband. Interestingly, the best performers were widely distributed around the UK nations.
Ofcom has finally put an end to inflation-linked price rises for UK customers in phone, broadband, and pay-TV contracts. However, it is too late to help those walloped by the recent inflation.
BT has been fined £2,800,000 by Ofcom for failing to provide a summary of its contracts to EE and Plusnet customers before they signed up. BT will also have to let people exit contracts without fees.
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EE has announced a simpler price increase model that will come into force next year. It said that customers would be told of price increases in pounds and pence, and they wouldn't be inflation-linked.
A total of 47 million mobile and broadband customers are going to be hit with price rises in April. The comparison website Uswitch has provided some tips on how customers can avoid the hikes.
The US Federal Communications Commission (FCC) has increased the download speed benchmark to 100 Mbps. This is a four-fold increase from 2015 when the download speed benchmark was 25 Mbps.
VIrgin Media O2 is giving its customers a difficult choice to make. Should they pay the new rates which are 8.8% higher or pay exorbitant exit fees to change over to a new provider?
SpaceX is not the only company trying to enable regular phones to connect directly via satellites. Major U.S. tech and telecom companies now invest in Starlink competitor with the same technology.
Shell Energy was fined £1.4 million by the regulator Ofcom for not properly informing customers that they were out of contract or that their contract was coming to an end. The issue is now resolved.
Uswitch is asking Ofcom to change the way broadband and mobile providers increase prices for customers. With recent high inflation, mid-contract price rises have been very noticeable.
Which? has called on the broadband regulator, Ofcom, to put a ban in place on mid-contract price rises. It said consumers will face steep price increases in 2024 just as they have in 2023.
According to Ofcom, the UK broadband situation has improved over the last year. It said download and upload speeds had improved and that peak-time usage was having a bit less impact on speeds.
Ofcom has outlined how the upper 6 GHz spectrum band could be used by both Wi-Fi and mobile traffic. It calls the approach 'hybrid sharing' and outlined several ways that it could be implemented.
The consumer rights organization, Which?, has castigated broadband companies in the UK for putting prices up but only delivering mediocre services. Its survey found many customers had issues.
The US government has announced more than $42 billion in funding so that everyone in the country, including territories, can get high-speed and affordable broadband. Completion is expected in 2030.
Just 5% of eligible households in the UK are subscribed to a social broadband tariff. They are priced more reasonably for people on welfare who have tighter budgets but still need internet access.
A new Ookla report reveals the top countries with the fastest mobile and fixed internet speeds in Q12023. While Singapore leads the broadband space, UAE has the fastest mobile download speeds.
Vodafone UK broadband customers have been unable to get online this morning. Reports started coming in at 8:00 a.m. BST and the company is yet to rectify the issue at the time of writing.
Ofcom says it's going to take measures against broadband providers for failing to implement the One Touch Switch (OTS) process by the April 3 deadline. OTS would allow for easier broadband switching.
Ofcom has released lists of the best broadband and mobile companies in the UK based on the number of complaints they received. The report suggests Shell Energy was the worst among all.
UK broadband and mobile customers are going to be hit with price hikes this spring as operators attempt to keep up with their costs. Those who can are urged to look for cheaper deals elsewhere.
The consumer group Which? has urged people to look around for cheaper broadband, TV, and mobile deals to save money. It said people could cut £162 a year by switching to a cheaper provider.
To help consumers compare broadband prices and ensure price transparency, the FCC will require ISPs to display a “nutrition label” containing all fees, caps, and charges about an internet plan.
Since Covid, many employees now work from home. However, a new study has shown that users with poor internet connections at home are costing the British economy an estimated £60 billion per year.
Ofcom has set out proposed changes to net neutrality rules. It could see providers throttle traffic of certain services at peak times, the introduction of premium packages by providers, and more.
Ofcom has revealed that the median average broadband speed has jumped 18% in the most recent year compared to the year before. Upload speeds are also increasing, but are well below download speeds.
The UK is extending its highspeed gigabit broadband network from the south to the east and the Midlands. For a long time, these regions did not have high-speed connectivity which will change soon.
The UK government is set to introduce laws to ensure broadband and mobile companies follow strict security protocols. Failure to do so will see firms get fined by Ofcom by as much as £100,000 per day.
Citizens Advice wants Ofcom to ban the loyalty penalty. Customers who stay with their mobile or broadband provider after their contract ends are hit with high costs. It's hurting low earners the most.
Ofcom has named and shamed the worst broadband and mobile companies in a new report. It has ranked each of the companies based on the number of complaints that have been received from customers.
The UK government has got broadband and mobile companies to commit to helping those struggling to pay broadband and mobile bills. The plans are multifaceted including advertising social tariffs.
Which? has found that broadband companies are not doing enough to advertise their social tariff broadband plans. It said vulnerable customers are missing out on savings of up to £250 per year.
Ofcom's latest Connected Nations report has found that 66% of homes in the UK can now access gigabit broadband ensuring they are prepared for a data-heavy future. 5G is also making progress.
People in the UK are saving £110 on average per year by switching providers when their contract is nearing its end. Ofcom makes providers notify customers that their current contract is due to end.
The UK government has plans in the work to ensure that all new-builds have gigabit broadband connections installed. This will ensure they're all future-proof and can get the fastest broadband.
Vodafone has helped 125,000 people in digital poverty get online so far. The firm has an aim of helping one million people get connected by the end of 2022 and its progress so far is encouraging.
Ofcom has released its annual Connected Nations report which outlines the state of connectivity in the UK. It found that just a quarter of people with access to FTTP broadband utilised it.
Virgin Media O2 is now supporting gigabit broadband across its whole network which means it has achieved a government goal four years early after just two years of work. It has more upgrades coming.
The UK's digital regulator has revealed data pertaining to some changes it introduced last year to help customers. It said its changes to broadband and mobile costs were saving people millions.
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