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Users of America Online Inc.'s instant messaging service can now automatically see from Microsoft Corp.'s popular Outlook e-mail application whether their friends and colleagues are online. A free tool AOL is offering beginning Monday...

What more could Microsoft ask for? It has market share, cash reserves and brand recognition that most competitors could only dream of. But one prize still eludes the Redmond software giant: better customer-satisfaction ratings. To...

America Online plans to test for the first time a business version of its AOL Instant Messenger software with another instant messaging program. The test, which the companies are expected to formally announce on Monday,...