The new Microsoft Dynamics 365 Copilot will allow business and enterprise customers to cut down on repetitive jobs like notetaking, manual data entry, and more with a new generative AI system.
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Salesforce today confirmed that it will be buying collaboration service Slack for $27.7 billion, calling it a "match made in heaven". The deal is yet to be approved by shareholders and regulators.
A report suggests that Salesforce is in talks with Slack for a potential acquisition. If such a deal goes through, it will be the largest for the company. Slack shares shot up since the report broke.
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The latest version of Project Service Automation includes usability improvements in the form of bug fixes. As a reminder, legacy versions of the application will reach end-of-life in February.
Cortana is being integrated into just about everything Microsoft is developing, but for some reason, it has chosen to pull the voice assistant from its CRM service, with few details offered.
Microsoft will offer a first glimpse at Dynamics 365 later this month. Scott Guthrie will unveil the platform at the keynote of Dynamic Communities' Summit 16 event in Tampa Bay, Florida.
Microsoft has announced additional updates to Flow, which will come to the platform by the end of the month. Updates include the introduction of Graph People Picker and support for Dynamics AX.
HP has chosen to use Microsoft's Dynamics' CRM and ERP solutions in the company's sales and marketing operations. The six-year deal will also feature Azure, Office 365 and the Microsoft Cloud.
British accounting, CRM and enterprise resource planning software giant Sage has said that "an internal login" was used to gain unauthorised access to the data of some of its business customers.
The CRM platform - Sellf - has released an app for the Slack App Directory which allows Slack users to see when team members have made a sale. The idea is to increase teams' motivation.
Dynamics CRM 2016 is now available online and on-premises in 130 markets and 44 languages, and Microsoft says it's "a huge leap forward in our journey to deliver intelligent customer engagement."
Microsoft has acquired analytics firm Netbreeze, planning to integrate its social-monitoring tools with CRM offerings. Officials announced the acquisition at Convergence Conference in New Orleans.
Microsoft has delivered the first service update to Dynamics CRM Online, adding features that expand the software-as-a-service application's Internet marketing campaign capabilities. Microsoft also said the updated service now scales to support "multiple thousands of...
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