Dynamics 365 Customer Service is getting a few new features centered around Microsoft Copilot, that are now in general availability alongside the new summarization feature that hit GA last month.
Dynamics 365 customer service RSS
The public preview of the Dynamics 365 B2B e-commerce functionality has now been released, alongside the launch of Cloud for Retail. Firms that utilize Dynamics 365 have also been highlighted.
Microsoft has included Facebook Messenger as an expansive and configurable option for service teams that want to offer support to their customers through Dynamics 365 Customer Service.
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