Ofcom has named and shamed the worst broadband and mobile companies in a new report. It has ranked each of the companies based on the number of complaints that have been received from customers.
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BT's new Call Protect service is free for its home landline customers, diverting nuisance calls - such as those from accident claims firms, or computer scammers - to a new 'junk voicemail' box.
BT is increasing its broadband and home phone prices by up to 6.5% - almost four times the rate of inflation - from December, but its CEO says the company is "sensitive to the tough economic times".
