Ofcom has released lists of the best broadband and mobile companies in the UK based on the number of complaints they received. The report suggests Shell Energy was the worst among all.
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The telecom regulator, Ofcom, has ordered BT to put a price cap on its landline-only offerings because customers aren't getting their value for money. This will mostly benefit vulnerable customers.
BT has announced that it's raising its phone and broadband prices for the third time in less than a year and a half, and introducing a new charge of £3.50 per month for BT Sport for some TV customers.
BT's new Call Protect service is free for its home landline customers, diverting nuisance calls - such as those from accident claims firms, or computer scammers - to a new 'junk voicemail' box.
A new study carried out in the UK shows that many customers only buy line rental for the sake of getting online. Those that buy line rental to solely use the internet was put at 60% in the study.
Home phones aren't dead yet. Despite the decline of landlines in the wake of rising mobile phone usage, Google will offer a home VoIP service called Fiber Phone for its gigabit Internet customers.
EE and O2, two of the UK's largest mobile carriers, have acknowledged network issues that have left some customers unable to make or receive calls today - but the cause is not yet clear.
Leading UK telecoms provider BT is increasing its prices from September, less than ten months after the last 6.5% increase. Line rental will go up by £1, and broadband charges will rise by almost 7%.
BT is increasing its broadband and home phone prices by up to 6.5% - almost four times the rate of inflation - from December, but its CEO says the company is "sensitive to the tough economic times".
Brits no longer feel the need to have a good chinwag on the old dog-and-bone, with the younger generation leading the charge of sending text messages over making calls, so says a recent Ofcom study.
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