VIrgin Media O2 is giving its customers a difficult choice to make. Should they pay the new rates which are 8.8% higher or pay exorbitant exit fees to change over to a new provider?
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Virgin Media O2 has announced upgrades to its network in several staycation locations around the UK including Kent, Cornwall, East Sussex, Yorkshire, the Scottish Highlands and Hebrides.
Virgin Media O2 has revealed it will not be bringing back European roaming charges for customers on either the O2 or Virgin Mobile networks. It has no plans to reintroduce charges but could in future.
Virgin Media O2 is now supporting gigabit broadband across its whole network which means it has achieved a government goal four years early after just two years of work. It has more upgrades coming.
Virgin Media O2 has announced that half of its broadband network is now able to access gigabit connectivity. By the end of the year it wants to make gigabit available on all of its network.
The UK's Competition & Markets Authority has given the go-ahead to O2 and Virgin Media to pursue a 50:50 joint venture. The deal is expected to close on June 1 and begin operations.
Shops and schools are slowly opening up again as the UK cautiously executes its exit strategy for lockdown. To ease the pain of separation, Virgin has launched a unique hologram dining experience.
Virgin Media has shared data about its customers' online usage during the third lockdown. It said that upload traffic was busiest in the afternoon generated by video calls and file uploads.
Virgin Media recently trialled Infinera's XR Optics technology in its network to deliver speeds of up to 400 Gbps. Interestingly, this technology can be slotted into existing networks easily.
Virgin Media and the Centre for Economics and Business Research have published a report which calls on the UK to invest more in technology to see a £232 billion boost to the economy by 2040.
Virgin Media has announced the launch of its 5G service in the UK, which is built on Vodafone's network. The company says 5G won't cost extra, and it promises 4.5 times the average speed of 4G.
Ofcom's research should that one in five have been struggling to keep up with their telecom bills. It has called on broadband providers to offer tariffs for those living on a low income.
Virgin Media has announced that its Gig1 gigabit network is now available in areas around south Wales. It comes just under a month after Gig1 arrived in London and Northern Ireland.
Virgin Media has announced a new TV platform called Virgin TV 360. It's available to all new customers and later in the year for existing customers with the premium Ultimate Oomph bundle.
Virgin Media has announced that its Gig1 gigabit broadband package is now available to customers in London and Northern Ireland. Speeds offered with Gig1 are 17 times above the national average.
Virgin Media is now offering Smart Home contracts to select customers and will even send an engineer out to ensure devices are working properly. Contracts range from £10 to £56 per month.
Virgin Media has announced a new broadband package that will be available in the next few months. It is designed for people facing financial hardship as a result of the coronavirus.
Ofcom has revealed which broadband and mobile companies customers prefer the most. It said Tesco Mobile score best in the mobile category and Plusnet did the best in the broadband category.
The UK's digital regulator, Ofcom, has persuaded several more broadband providers to offer cheaper out-of-contract rates for vulnerable customers. Despite this, Ofcom said things can be better still.
The UK government has come to an arrangement with several mobile operators, including EE and O2, that will allow customers to access nine victim support websites without using up their mobile data.
O2 and Virgin Media have agreed to a merger which could conclude by mid-2021 as long as regulators approve the move. The two firms are positioning themselves to take on BT which owns EE.
Virgin Media has switched on Wi-Fi Calling for customers in the United Kingdom. This will help people in rural areas, where mobile coverage is patchy, stay connected to friends and family.
Virgin Media has said that its gigabit services are rolling out to 3 million homes across the West Midlands in cities such as Birmingham and Coventry. The firm wants to reach 15 million homes by 2022.
Those looking to switch broadband providers can take advantage of a £35 setup fee reduction from Virgin Media this week. The temporary deal winds up at the end of Sunday, February 23rd.
Virgin Media has announced that more than a million customers will receive a free boost to their broadband which will see download speeds increase to 100Mbps. Alerts will be sent to eligible users.
The UK's digital regulator, Ofcom, has announced that it will be easier to switch from some broadband packages. The changes mean the new broadband provider has to manage the switchover.
Virgin Media has announced that it's expanding Gig1 Fibre broadband to Reading, UK and surrounding areas. The announcement comes just months after Gig1 Fibre was first unveiled in September.
Virgin Media has announced the launch of Gig1 in Southampton. The £62 per month service will roll out to 15 million homes across the UK by 2021. The firm is putting on a free concert to celebrate.
Ofcom has said that several leading broadband suppliers will offer fairer pricing for out-of-contract customers from March 2020. From February, customers will be notified when they're out-of-contract.
The UK's major mobile carriers plan to introduce changes earlier next year that will cut bills for people whose contracts have ended. Three is the only big firm not to have joined in.
Ofcom has revealed the UK's best and worst telecom firms based on customer service. Overall the companies performed better than last year, having a higher customer satisfaction rates.
Ofcom has revealed new rules coming into effect today which will see that customers are "fairly" compensated by ISPs if there are any faults with their broadband or landline service.
Virgin Media has launched Intelligent WiFi which includes several tools for boosting WiFi coverage in the home. Virgin also released a new Connect app in order to help users manage the new features.
The U.K. regulator, Ofcom, has announced that it has fined EE and Virgin Media a total of £13.3 million because they were found to be overcharging customers for leaving their contracts early.
Virgin Media says its new app "allows customers to get more from their experience", describing it as "a handy sidekick". Don't get too excited, though - it's just an account management app.
In addition to offering its UK customers 'data-free' usage of WhatsApp and Facebook Messenger, Virgin Mobile has introduced a similar offering for Twitter users - but there is one important exception.
Virgin Media, one of the UK's largest ISPs, is encouraging hundreds of thousands of customers to change their passwords after a security vulnerability was discovered on its Super Hub 2 home router.
UK ISP Virgin Media is informing customers that their home routers will now provide public Wi-Fi access - but it says their home connections will not be affected, and they can opt out if they wish.
A problem that blocked Virgin Media broadband customers from connecting to Facebook, Messenger and Instagram has now been fixed. The ISP said that it was caused by "an issue with Facebook's servers".
Virgin Media has suspended four staff members after an investigation by its parent company, Liberty, found that Virgin had overstated rollout figures for its superfast broadband rollout.
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