BIG is not necessarily better in the internet service provider (ISP) market, a customer satisfaction survey shows.
The Australian Consumers' Association's Choice survey reveals that Telstra's internet service has one of the lowest levels of customer satisfaction, while small ISPs such as Melbourne PC User Group and SE Net are "outstanding".
"Telstra was noteworthy only for its high levels of technical problems and dissatisfied customers," the Choice report says.
Broadband internet services have the highest levels of customer dissatisfaction and ADSL users are particularly unhappy.
"It's telling that respondents with ADSL connections reported significantly more billing and technical problems than those with cable," the report says.
"They were also less satisfied with the speed of their net connection, technical phone support and the cost of the service."
News source: Australian IT
