Vodafone reopened its stores today now that England and Wales have begun lifting more lockdown restrictions. Similarly to EE, Vodafone has extended its opening hours to meet anticipated customer demand after months of its store being closed.
Across England and Wales, the firm has opened 363 stores while in Scotland and Northern Ireland it has opened 15 Click and Collect stores. To meet customer demand, store opening hours have been extended until 10 pm in a number of locations around the country. The firm also offers Tech Team Virtual Appointments for people who can’t travel or feel uneasy about venturing out to a Vodafone store. These virtual appointments give customers the option to resolve problems remotely and can be booked online through to Online Store Locator.
Commenting on the re-opening of stores, Max Taylor, Consumer Director, Vodafone UK said:
“Our retail teams have done a fantastic job while working from home throughout the past year, but we are now ready to serve our customers again from our shops on the high streets. Ensuring the safety of our customers and employees is our top priority, and we look forward to welcoming them back into our stores.”
By leaving stores open longer, Vodafone will be able to interact with customers in a safer manner as fewer people be entering stores at any one time. Other safety measures it’s taking include deep-cleaning stores, providing alcohol-based hand gel at store entrances and providing staff with personal protective equipment, it has removed display devices to reduce the risk of surface contamination and it has implemented a virtual queuing system at its largest stores so customers only enter the store when they’re asked to.
